How to Select & Use the Right Performance Metrics: 2018 Virtual Boot Camp(VRTMFG818)

Presented by: Duke Okes
Duration: 180 minutes

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Learn How to Select, Define, Display and Use the Right Metrics to Drive Performance in Any Organization

There are loads of performance metrics out there, and it can be difficult to figure out which metrics matter, and what they mean. Organizations often find that they’re measuring the wrong things, or that the metrics aren’t being used effectively to drive the desired performance. You must be able to understand how well your teams and processes perform – and how this performance affects your company’s bottom line – if you want your improvement initiatives to deliver a meaningful return on investment. Organizations that are unable to measure their performance have little or no chance of successfully competing with today’s top performing businesses.

In this information-packed Virtual Boot Camp, industry veteran Duke Okes will reveal a simple process you can use to select metrics aligned with your strategic/operational priorities, and teach you how to display and analyze the data in ways that will help guide your short and long term actions in the right direction.

Okes will decode the different types of metrics, explain their purpose, and show you how to select the right metrics. You will learn how to define the requirements for each metric on a worksheet, how to look for supportive and conflicting metrics, and how to effectively interpret and display the data. You will also learn about the psychological impact of metrics, how to use scorecards and dashboards for visual comparisons, and how to dig deeper with statistical techniques without losing your focus.

This information-packed virtual boot camp is a must for any type or size of organization – and at any level (e.g., facility, department, process) – because the takeaways can be game changing.

After attending this Virtual Boot Camp, you will be able to properly select, define, display and use the right metrics to drive performance in your organization, and minimize the potential negative impacts metrics can have.

Session Objectives

You will learn the following:

  • The purposes of different types of metrics
  • A process for how to select the right ones
  • A worksheet for defining each metric
  • How to look for supportive and conflicting metrics
  • How to display the metrics data for effective use
  • The psychological impact of metrics
  • How visual and statistical analytics help leverage the data
  • The metrics lifecycle
Session Details
Session-1: Metric Identification and Design
Time: 12:00 Noon to 12:50 PM | Duration: 50 minutes

Session Highlights

This session will bring you up to speed with:

  • Types of metrics (e.g., outcome, process, leading & lagging, etc.)
  • How to select the right metrics
  • How to define the requirements for each metric
Q/A: 10 minutes
Session-2: Metric Display and Use
Time: 1:00 PM to 1:50 PM | Duration: 50 minutes

Session Highlights

This session will cover:

  • Effective display criteria (design & location)
  • How to ensure proper interpretation
  • Tips to avoid negative consequences
Q/A: 10 minutes
Session-3: Leveraging Metrics Data with Analytics
Time: 2:00 PM to 2:50 PM | Duration: 50 minutes

Session Highlights

In this session, Okes will:

  • Discuss scorecards and dashboards for visual comparisons
  • Dig deeper with statistical techniques
  • Show you how to keep your metrics relevant
Q/A: 10 minutes
Who Will Benefit

Anyone concerned with proper measurement of organizational/process performance, such as:

  • Senior and middle management
  • Process owners
  • Process management and improvement facilitators
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About Our Speaker(s)
Duke Okes Duke Okes has consulted with organizations for over 30 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is a graduate of a program for Organization and Human Resource Development and the International Program in the Gestalt Approach to Organization and System Development. Duke is an ASQ Fellow and certified by ASQ as a Manager of Quality/Organizational Excellence. More Info