There are loads of performance metrics out there, and it can be difficult to figure out which metrics matter, and what they mean. Organizations often find that they’re measuring the wrong things, or that the metrics aren’t being used effectively to drive the desired performance. You must be able to understand how well your teams and processes perform – and how this performance affects your company’s bottom line – if you want your improvement initiatives to deliver a meaningful return on investment. Organizations that are unable to measure their performance have little or no chance of successfully competing with today’s top performing businesses.
In this information-packed Virtual Boot Camp, industry veteran Duke Okes will reveal a simple process you can use to select metrics aligned with your strategic/operational priorities, and teach you how to display and analyze the data in ways that will help guide your short and long term actions in the right direction.
Okes will decode the different types of metrics, explain their purpose, and show you how to select the right metrics. You will learn how to define the requirements for each metric on a worksheet, how to look for supportive and conflicting metrics, and how to effectively interpret and display the data. You will also learn about the psychological impact of metrics, how to use scorecards and dashboards for visual comparisons, and how to dig deeper with statistical techniques without losing your focus.
This information-packed virtual boot camp is a must for any type or size of organization – and at any level (e.g., facility, department, process) – because the takeaways can be game changing.
After attending this Virtual Boot Camp, you will be able to properly select, define, display and use the right metrics to drive performance in your organization, and minimize the potential negative impacts metrics can have.
You will learn the following:
This session will bring you up to speed with:
This session will cover:
In this session, Okes will:
Anyone concerned with proper measurement of organizational/process performance, such as: