Diagnose, Predict, and Prevent Human Errors with 'Mistake Proofing'(VRTCHM618)

Presented by: Duke Okes
Duration: 180 minutes
 

Download Conference Material(s):

Overview

See the sneak peek before you buy!

Diagnose the Human-System Interaction

For most problems or incidents, there are typically many interrelated causes. But since people are a major component of most design and operation processes, one of the causes will almost always be human error. Nevertheless, diagnosing and preventing human error is difficult— especially if analysts don’t dig into the root cause—and especially so in a low-frequency failure situation. Enter “mistake proofing”—a method that has proven to be one of the best ways to prevent error recurrence in a device or process.

Learn all you need to know about mistake proofing in this in-depth virtual boot camp hosted by process management expert Duke Okes. He will show you a sequence for diagnosing the human-system interaction; equip you with a simple tool for predicting failures in any process; and supply guidance for human factors design consideration.

After attending this audio event, you will understand why human error cannot be the root cause—and how to dig deeper in your diagnosis. You’ll also know: why causal taxonomies are useful as well as hazardous, how to access key memories during interviews, how “just culture” can alleviate fear, and how to apply mistake proofing to both physical and cognitive factors. If you are a quality manager, safety coordinator, or involved in dealing with the causes of human errors as they relate to quality and safety, then this course is for you.

Session Highlights

Here is a taste of what you will uncover:

  • Why human error cannot be the root cause
  • Why causal taxonomies are useful as well as hazardous
  • How to access key memories during interviews
  • How “Just Culture” can alleviate fear
  • Applying mistake proofing to both physical and cognitive factors
 
Session Details

This boot camp will help participants learn how to both predict and diagnose human error situations, as well as the principles and techniques of mistake proofing. It will consist of three modules:

Module 1 : Causes of Human Error
Time: 12 noon – 12:50 pm | Duration: 50 minutes

Session Highlights

  • Typical Human Error Rates
  • Physical vs. Cognitive Causes
  • Common Human Error Taxonomies (plus one based on the 7 M’s)
 
Q/A: 10 minutes
 
Module 2 : Diagnosing and Predicting Human Error
Time: 1:00 – 1:50pm EST | Duration: 50 minutes

Session Highlights

  • Tools and Techniques for Diagnosis of Human Error
  • Getting Better Responses to Interviews
  • Tools and Techniques for Predicting Human Error (including one based on the 7M’s)
 
Q/A + Lunch Break: 10 minutes
 
Module 3 : Solutions to Human Error, with a Focus on Mistake proofing
Time: 2:00 pm – 2:50pm EST | Duration: 50 minutes

Session Highlights

  • Typical Solutions for Human Error
  • Choosing at What Level to Intervene
  • Mistake Proofing Principles, Techniques & Process
 
Q/A: 10 minutes
 
Webinar will end at 3:00pm EST
 
Who Will Benefit
  • Quality managers
  • Quality engineers
  • Safety coordinators
  • Process designers
  • Team leaders and personnel involved in dealing with the causes of human error related to quality, safety, environmental or other process failures in production or office environments
Register Now
 
 
About Our Speaker(s)
Duke Okes Duke Okes has consulted with organizations for over 30 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is a graduate of a program for Organization and Human Resource Development and the International Program in the Gestalt Approach to Organization and System Development. Duke is an ASQ Fellow and certified by ASQ as a Manager of Quality/Organizational Excellence. More Info