ISO 9001:2015 Virtual Boot Camp - 2017 Edition(VRTMFG977)

Presented by: William A. Levinson
Duration: 210 minutes

ISO 9001 originated to address the quality risks that arise from complex systems rather than poor individual craftsmanship. This is synergistic with the long-standing general rule that only 15 to 20 percent of poor quality is due to human error, carelessness, and so on while the other 80 to 85 percent comes from deficiencies in the systems in which people must work. However, besides poor quality, which is just one of the Toyota production system's (TPS) Seven Wastes, ISO 9001:2015 can be used to identify and remove other wastes and achieve world-class performance.

The transition deadline for ISO 9001:2015 is now less than few months away. Organizations with ISO 9001:2008 systems in place will have their own share of difficulty in meeting the deadline. This virtual boot camp with renowned speaker William A. Levinson will take on the different aspects of ISO 9001:2015 and how the changes introduced for 2018 will shape up going forward. This three-part boot camp will begin by showing how to gain the maximum benefit from the new ISO 9001:2015 standard, and then go over the different transition requirements.

Session Benefits

  • How to use the ISO 9001 standard and related principles to address the six other TPS wastes that are often far more costly than the poor quality that ISO 9001 has traditionally been designed to prevent
  • Understand any gaps between an existing ISO 9001:2008 compliant system and ISO 9001:2015's requirements using a SIPOC conformity matrix
  • See graphically how existing processes deploy the new requirements and support ISO 9001's process focus through illustrations of inputs, outputs, and interfaces between the processes of the quality management system
  • Learn what needs to be done to obtain certification to the new revision of the standard
  • Learn how to use ISO 9004 to go well beyond the standard's requirements to realize outstanding performance
  • Learn how to use organizational identity and culture that truly promote employee commitment, engagement, and empowerment to achieve a decisive advantage over competitors
Session Details
Session-1: Make ISO 9001 the Servant, Not the Master

Session Highlights

  • How the ISO 9001 users can get far more out of the standard if they expand its scope beyond its requirements to look actively for the other six TPS wastes
  • How Henry Ford's four simple key performance indicators (KPIs)—waste of the time of things, waste of the time of people, waste of materials, and waste of energy—can force all TPS wastes to become visible
  • Using the Shingo process map to simultaneously document a process in terms of inputs, outputs and interfaces with other processes
Session-2: ISO 9001:2015 Transition: Easier Than You Think

Session Highlights

  • The non-mandatory Quality Manual which can cover clauses 4.1, 4.2, and 4.3 (Scope of the quality management system) and the Quality Policy
  • How to use a SIPOC (Supplier, Input, Process, Output, and Customer) conformity matrix that illustrates graphically, in a single diagram, how the organization's existing processes:
    • Deploy the requirements of the new standard and also their customer-supplier relationships
    • Interact with one another in terms of inputs, outputs and handoffs
    • Support the standard's process orientation
  • The transition to ISO 9001:2015, which requires:
    • An internal audit to the requirements of the new standard
    • A management review meeting that covers the requirements of the new standard, before a certification body can register the organization to the new standard
Session-3: Use ISO 9004 to Add Sustained Success to ISO 9001

Session Highlights

  • How ISO 9004:2009 equips the organization to go well beyond the requirements of ISO 9001 by assessing the organization's identity and culture
  • How culture is an intangible yet often decisive competitive advantage if it involves engaged, empowered, and committed workforces that do everything possible to make organizations succeed
Who Will Benefit
  • Managers
  • Professionals responsible for ISO 9001 business management systems
  • Quality and performance professionals
  • Quality management system auditors
  • Process owners
  • Consultants
  • Internal auditors
  • Attorneys
Register Now
About Our Speaker(s)
William A. Levinson

William A. Levinson, P.E., is the principal of Levinson Productivity Systems, P.C. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, Quality Manager, Reliability Engineer, and Six Sigma Black Belt. He is also the author of several books on quality, productivity, and management, of which the most recent is The Expanded and Annotated My Life and Work: Henry Ford’s Universal Code for World-Class Success.

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