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Why Dispatch Is At the Root of Driver Shortages—and How to Fix It (TNS119C)

Presented by: Mark Dixon
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Pre Recorded Webinar
60 minutes
  •  Tue, January 22, 2019
Event Description

Train Dispatchers to Mentor, Not Just Send Emails

You may be surprised to learn that dispatchers could be the cause of many of your driver retention challenges. After all, dispatchers can make or break a truck driver. They play a huge role in drivers’ success—but exit interviews show that dispatchers are also a significant factor for why drivers quit.

Join transportation industry pro Mark Dixon in this webinar to learn how to turn driver shortages around and train dispatchers to mentor and supervise better. There are key behaviors that create rifts between dispatchers and truckers, Dixon explains. That’s why it’s important to understand which common behaviors prompt drivers to leave, what drivers expect from dispatchers, and how to upgrade dispatchers’ communication and people-management skills.

While yesterday’s dispatchers were mostly retired truck drivers who knew what drivers needed, today’s dispatchers are not. So arm them with the tools they need to be more than just an employee who sends truckers on the road. The truck driver shortage is real and you can’t afford to lose even one more: Learn how to use dispatchers to attract—and keep—drivers.

Session Highlights

Here is a taste of what this session will cover:

  • Key issues that lead drivers to quit
  • How dispatchers may make a bad situation worse
  • Common mess-ups and how to prevent them
  • What drivers expect—and how to deliver it
  • Effective communication skills for dispatch
  • How to turn your dispatcher into a mentor
  • How to achieve synchronization between drivers and dispatchers

Who Should Attend

This webinar is key for everyone in trucking company operations, including personnel managers, retention managers, company management, and dispatchers.

About Our Speaker(s)

Mark Dixon | Truck Driver Safety Issues SpeakerMark Dixon
In 1990, after a successful career in Sales and Sales Management, Mark Dixon changed gears. He left the rat race, dog eat dog world of the sales arena, went to truck driving school, attained a Class A CDL License, and hit the freedom of the open road as an 'Over the Road' truck driver. His children were growing taller,... More info

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    Event Title: Why Dispatch Is At the Root of Driver Shortages—and How to Fix It
    Presenter(s): Mark Dixon

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