Ranked in the top 1% out of 400 trainers in the United States, Barbara Khozam has delivered 1100+ presentations on Customer Service, Leadership, and Communication. Barbara is the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings. Known for her 'high energy/high impact' delivery, outrageous wit, and ability to handle real issues posed by her audience, Barbara has spoken to over 35,000 employees and executives throughout eight countries.
Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around). She is also the co-author of The Power of the Platform, and Executive Etiquette Power.
A sports aficionado, when not in the field Barbara enjoys lobbing insightful and practical advice to employees at Kaiser, Xerox, Symantec, Verizon, FEMA, the FBI, and the hundreds of other multinational corporations, governmental agencies, and small businesses where she has been hired to speak.
In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for 'outstanding platform professional speaking' (topped in six categories). Only 66 have earned the award in 126 countries.