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Chris DeVany | Customer Service Management Speaker

Chris DeVany


Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Sage Software, Microsoft, the American Society of Association Executives, Sprint, Institute of Management Consultants, US HealthCare, General Motors, American Society for Training and Development, Morgan Stanley, Sales and Marketing Executives International, Boston Scientific and over 500 other organizations in 18 countries.

Mr. DeVany has published numerous articles in the fields of strategy, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His 'hands-on-for-managers' guide, '90 Days to a High Performance Team', published by McGraw Hill, is being used daily by thousands of executives and managers in over 30 countries.

He has appeared hundreds of times on radio and television interview programs to discuss strategic planning, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Society of Training and Development, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving Corporate America as manager and trainer of financial services, sales, customer service, marketing and IT professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in developing sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 14 countries and 47 states in the course of his career.

 
Recent Events By The Speaker
Date
Conference
Price
 
AudioSolutionz
USA USA
$199.00 In stock Feb 06, 2019
Time and Task Management—Working Smarter Every Day
Feb 06, 2019
$199.00
AudioSolutionz
USA USA
$199.00 In stock Jan 09, 2019
Manage a Virtual Workplace for High Productivity
Jan 09, 2019
$199.00
AudioSolutionz
USA USA
$199.00 In stock Dec 18, 2018
Beyond Incentives: 31 Ways to Motivate Your Employees
Dec 18, 2018
$199.00
AudioSolutionz
USA USA
$199.00 In stock Nov 21, 2018
The Secret Lives of Your Employees: Managing Social Media Risks at the Workplace
Nov 21, 2018
$199.00
AudioSolutionz
USA USA
$199.00 In stock Jun 20, 2018
Conduct Effective Performance Reviews: A Step-By-Step Approach
Jun 20, 2018
$199.00
AudioSolutionz
USA USA
$199.00 In stock Mar 08, 2018
"Virtual Team" - How to Manage People Effectively in Multiple Locations
Mar 08, 2018
$199.00
AudioSolutionz
USA USA
$199.00 In stock Feb 06, 2018
The Effective Manager's Communication Skills Toolbox: Active Listening, Constructive Feedback, Resolving Conflicts and Coaching
Feb 06, 2018
$199.00
AudioSolutionz
USA USA
$199.00 In stock Jan 09, 2018
Time and Task Management Effectiveness - Working Smarter Every Day
Jan 09, 2018
$199.00
AudioSolutionz
USA USA
$159.00 In stock Aug 11, 2016
Customer Relationship Management: Mastering Profitable Relationships!
Aug 11, 2016
$159.00
AudioSolutionz
USA USA
$199.00 In stock Jan 22, 2015
Managing Chaos: Tools to Set Priorities and Make Decisions under Pressure
Jan 22, 2015
$199.00
 
 
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