Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success with both inbound and outbound sales in business-to-business and business-to-consumer organizations. And they have special expertise in producing outstanding sales results from service representatives who don’t see themselves as "sales people."
Kerry and Andy are popular speakers at national business organizations and conferences on topics ranging from developing leaders to maximizing the performance of today's free agent workforce. Kerry is the co-author of Free Agents: People and Organizations Creating A New Working Community (Jossey-Bass, Inc. 1997). Both Kerry and Andy are contributing writers to many internet and nationally syndicated publications.
Read more about the 8 Tips for Building A Sales And Service Organization in their new book, Service To Sales: Changing Culture and Mindset in Your Call Center. Visit http://www.elkindgroup.com for ordering information.