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Joanna Brandi, Employee Management Expert

JoAnna Brandi

JoAnna Brandi is a consultant, public speaker and the author of several books on customer loyalty, including: Winning at Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back, and Building Customer Loyalty — 21 Essential Elements in Action, along with a gift book on positive thinking “54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World”. She is also the publisher of The Customer Care Coach, a weekly self study e-mail leadership training program in the “The Art and Science of Exquisite Customer Care” and a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service.

As president of JoAnna Brandi & Company for the last 16 years, JoAnna serves a diverse group of clients in a number of different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEO’s for the last nine years, she has coached, consulted and served as the “Chief Inspiration Officer” for CEO’s and their key executives nationwide. She specializes in creating more positive, strengths-based workplaces where employees are motivated and customers are happy and loyal.

Recent Events By The Speaker
$109.00 In stock Oct 01, 2012
Romancing Your Customers: Strategies to Create Lasting 'Customer Love'
Oct 01, 2012
$99.00 In stock Aug 18, 2011
Send Profits Soaring With Positive Customer Experiences
Aug 18, 2011
$99.00 In stock Apr 15, 2010
When Happiness Comes First: The Connection Between Worker Happiness & Performance
Apr 15, 2010
Our Accreditation Partners Protection Status

Dear Valued Customers,

We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.

We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.

Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.

Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.

Best regards,
The ProEdTech Team