JoAnna Brandi is a consultant, public speaker and the author of several books on customer loyalty, including: Winning at Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back, and Building Customer Loyalty — 21 Essential Elements in Action, along with a gift book on positive thinking “54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World”. She is also the publisher of The Customer Care Coach, a weekly self study e-mail leadership training program in the “The Art and Science of Exquisite Customer Care” and a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service.
As president of JoAnna Brandi & Company for the last 16 years, JoAnna serves a diverse group of clients in a number of different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEO’s for the last nine years, she has coached, consulted and served as the “Chief Inspiration Officer” for CEO’s and their key executives nationwide. She specializes in creating more positive, strengths-based workplaces where employees are motivated and customers are happy and loyal.