For over twenty years, Edward Horrell has been captivating audiences across the country with his relaxed style of inspiration and motivation. From FedEx to Delta Airlines; from Cellular One to the United States Postal Service, Horrell has addressed over one thousand audiences of all types.
A prolific writer, Horrell's columns have appeared over 100 times in various newspapers, magazines, and trade publications. Currently a columnist for Network World Magazine, Horrell has also been quoted or published guest columns for Forbes, Business Week, Business Communications Review, Telephony Magazine, and others.
Horrell's latest book is "The Kindness Revolution" deals with using values to eliminate indifference in customer service and how certain companies have used these values to "own their customers."