Susan Fowler is a user-experience analyst at Keynote Systems, Inc., San Mateo, CA, an online business performance management service provider. She is author with Victor Stanwick of three interface design books, the most recent of which is the Web Application Design Handbook from Morgan-Kaufmann Publishers.
Keynote Systems provides competitive research reports about travel industry websites—lodging, car rentals, airlines, cruise, and travel planning. The company offers similar studies for the automotive, financial services, media/entertainment portal, retail, technology, and voice over IP industries. In addition, Keynote Systems provides mobile and web performance monitoring and customer experience testing and consulting.