Root cause analysis (RCA) is used by organizations to respond to both critical incidents (e.g., accidents, major breaches or outages) and repetitive problems (complaints, errors, audit nonconformities). The intent is to identify systemic causes that if removed, will prevent reoccurrence of the issue.
Root cause analysis and corrective action is also a requirement of management system standards for quality, environmental safety, IT and others. However, it is also one of the more frustrating processes to deal with for many organizations. Part of the problem is knowing when to do it (and by default when not), how to carry it out, how to deal with the human factor when it is a significant part of the problem, and how to manage the overall process.
The Root Cause Analysis Virtual Boot Camp by expert speaker Duke Okes, FASQ, CMQ/OE, will provide you with knowledge to deal with these issues and provide answers to your most challenging questions on root cause analysis and corrective action.