Root Cause Analysis
Virtual Boot Camp 2017
Presented by: Duke Okes, FASQ, CMQ/OE
  • A 6-page supplemental handout on RCA
  • "How Correct is that Corrective Action" by Duke Okes
  • "Root of Effective Corrective Action" by Duke Okes
  • "Thinking Through Corrective Action" by Duke Okes
Improve Your Organization's Quality, Environmental Safety and IT Standards
Root cause analysis (RCA) is used by organizations to respond to both critical incidents (e.g., accidents, major breaches or outages) and repetitive problems (complaints, errors, audit nonconformities). The intent is to identify systemic causes that if removed, will prevent reoccurrence of the issue.

Root cause analysis and corrective action is also a requirement of management system standards for quality, environmental safety, IT and others. However, it is also one of the more frustrating processes to deal with for many organizations. Part of the problem is knowing when to do it (and by default when not), how to carry it out, how to deal with the human factor when it is a significant part of the problem, and how to manage the overall process.

The Root Cause Analysis Virtual Boot Camp by expert speaker Duke Okes, FASQ, CMQ/OE, will provide you with knowledge to deal with these issues and provide answers to your most challenging questions on root cause analysis and corrective action.

Session Details
Session 1: The Root Cause Analysis Process and Tools to Aid Diagnosis
  • System 1 versus System 2 thinking and problem solving
  • Comparison of 10-step, 8D, A3 and other models
  • The deductive versus inductive cycles
  • Four types of causes
  • Problems with problem statements
  • Options for identifying possible causes
  • Evidence for low and high frequency, and no data
  • How it's all about iteration
Session 2: Dealing with Human Error
  • Why human error is now more prevalent
  • Typical human error rates
  • Typologies for human error diagnosis
  • A cycle for identifying the actual cause
  • Why human error won't be the root cause
  • Solutions to human error
Session 3: Cognitive and Organizational Issues that Impact Effectiveness
  • Individual cognitive and emotional biases
  • Organizational orientation to problems
  • Resource allocation
  • Integration of risk in the corrective action process
  • Closing the PDCA loop
  • Using the right metrics to track effectiveness
Additional Resources (Freebies) You Get During Root Cause Analysis Virtual Boot Camp

Supplemental Handout on RCA Analysis and Corrective Action

  • Learn to define the problem, evaluate data, plan for most likely causes and track solution effectiveness
  • Guidance on conducting root cause analysis and corrective action
  • How to choose the right data analysis tools (visual and statistical) depending on type of data and sample size

Published paper titled “How Correct is that Corrective Action” by Duke Okes

  • Responsibilities needed for corrective action process,
  • List of five different root cause methodologies
  • An auditor’s perspective on viewing a completed corrective action request

Published paper titled “Root of Effective Corrective Action” by Duke Okes

  • Issues that arise from not doing root cause analysis
  • Solutions to these issues

Published paper titled “Thinking Through Corrective Action” by Duke Okes

  • Review logical cause and effect relationships as opposed to leaps in logic
  • How to determine the actual cause of the issue
  • Focus on full quality cycle
Who Should Attend?
  • Manufacturing Operations Manager
  • VP Process & Product Quality
  • Quality Assurance Manager/ Director
  • QA training manager
  • Director Engineering
  • Human Resources Director/ Coordinator
  • QA Engineer
  • Production Manager & Quality Assurance
  • Director Health & Insurance
  • EHS Manager
  • Testing Manager
  • General Manager
  • Sr. Manager Quality Management
  • OEM Planning Manager
  • Quality Auditor
  • Industrial Training Instructor
  • Administrative Director
  About Our Speaker
Duke Okes
Duke Okes (FASQ, CMQ/OE) has been in private practice for more than 30 years, helping organizations implement processes for better control and improvement of their operations. He has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services. He has conducted more than 400 workshops on root cause analysis for responding to quality issues, enterprise risk management concerns, sentinel event investigations and project management failures. Duke holds degrees in technology, business and education, and is author of two books on process management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action, and Performance Metrics: The Levers for Process Management.

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