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The New Resident Retention Team: How to Train Savvy Service Staff & Maintenance Techs (AHA119B)

Presented by: Anne Sadovsky, CSP, CAM, CAPS
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Pre Recorded Webinar
60 minutes
  •  Tue, January 15, 2019
Event Description

Your Service Team Is Your New Frontline—Be Sure It’s FHA Compliant!

Thanks to technology advances, your property management staff isn’t seeing residents in the office as much as they used to. After all, residents can sign documents, make service requests, and pay rent all online. This means that your service and maintenance teams have much more face-to-face contact with residents than management does—and those teams need customer service and compliance training, now.

Learn the key role service staff and maintenance technicians play in your resident retention success (or failure!) in this information-packed webinar presented by multi-family housing expert Anne Sadovsky.

Sadovsky will arm you with strategies to train staffers to: handle angry residents, choose their words carefully, be non-confrontational even under stress—and avoid costly Fair Housing Act (FHA) blunders. After attending, you’ll have the tools to ensure top-notch resident relations and regulatory compliance.

High resident turnover costs properties thousands of dollars every year. Reducing that turnover will save your housing property time and money. And your service/maintenance teams can help! Learn how to turn your frontline personnel into a savvy public relations team.

Session Highlights

This program will teach you:

  • Why residents leave—and why it’s so important to keep them
  • The true costs of resident turnover
  • Why service staff & maintenance techs are crucial members of your PR team
  • How to train frontliners on fair housing rules and create a compliance-savvy team
  • Specific tips on common fair housing issues maintenance staff face
  • How to empower frontliners to provide quality customer service (and not get angry doing it)

Who Should Attend

  • Service/Maintenance Technicians
  • Regional Service Supervisors
  • Property Managers
  • Area Managers
  • Owners
About Our Speaker(s)

Anne Sadovsky | Fair Housing SpeakerAnne Sadovsky CSP, CAM, CAPS
In January 2018, Anne Sadovsky will celebrate her 50th year in Multifamily Housing.  She travels nationally; training, entertaining and educating property management teams. Not only does she specialize in fair housing, she is a popular humorist and keynote speaker.  Anne is a former VP of Marketing and Education f... More info

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    Event Title: The New Resident Retention Team: How to Train Savvy Service Staff & Maintenance Techs
    Presenter(s): Anne Sadovsky, CSP, CAM, CAPS

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