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Fair Housing: Things You Say Can Make a Courtroom be Your Classroom (AHA618B)

Presented by: Anne Sadovsky, CSP, CAM, CAPS
 
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Webinar
60 minutes
  •  Tue, June 12, 2018
Event Description

Learn How to Handle Fair Housing Communication and Avoid Conflicts

Fair housing communication has become an area of increasing importance and concern for owners, supervisors, managers and leasing professionals across the U.S. More and more fair housing complaints are filed every year, and civil penalties for violations can cost you lots of time and money – and even your job. In such a scenario, you can’t afford to be behind the curve when it comes to thoroughly understanding your obligations under the law.

Fair housing communication is rarely taught, but being ignorant is no excuse. Apartment professionals tend to repeat common fair housing mistakes – such as over accessibility, parking, occupancy standards, and assist animals. Issues such as race discrimination, occupancy standards and familial status will land you in trouble – just as verbal mistakes by your maintenance staff, such as performing service requests based on “favorite” residents, and more.  

Join this session with top industry expert Anne Sadovsky, who will demonstrate how real-life situations require critical thinking and prudent decision-making. She will show you how to avoid incorrect verbal and written communications – such as speaking in the heat of anger, firing off a letter or a notice to a resident – and how to prevent complaints and lawsuits, as well as intimidation and hostility. She will provide practical examples of the biggest mistakes people have made – and coach you on how to prevent them. Sadovsky will also walk you through true cases and scripts you can use when handling fair housing accommodation requests and complaints.

Remember, fair housing is the law – it’s not merely a set of guidelines. What makes this a must-attend webinar is that it teaches you how to handle an upset and angry resident, use the fair housing poster to make your point, and protect your organization from costly lawsuits. After attending the webinar, you will be able to choose the right words when communicating with a resident, and create positive responses and referrals for your organization.  

Session Highlights

This session will provide useful insights on:

  • The top-five fair housing complaints filed
  • How to stay cool when under fire, and control your temper
  • How to choose words that help the resident understand the laws
  • How to use the fair housing poster to make your point
  • How to handle an upset and angry resident

Who Should Attend

  • Owners
  • Supervisors
  • Corporate employees who interact with residents
  • Regional and assistant managers
  • On-site business managers
  • Leasing professionals
  • Maintenance professionals
About Our Speaker(s)

Anne Sadovsky | Fair Housing SpeakerAnne Sadovsky CSP, CAM, CAPS
In January 2018, Anne Sadovsky will celebrate her 50th year in Multifamily Housing.  She travels nationally; training, entertaining and educating property management teams. Not only does she specialize in fair housing, she is a popular humorist and keynote speaker.  Anne is a former VP of Marketing and Education f... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Fair Housing: Things You Say Can Make a Courtroom be Your Classroom
    Presenter(s): Anne Sadovsky, CSP, CAM, CAPS

 
 
 
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