Curb Costly Complaints: Fair Housing Mistakes, Misunderstandings & Misinformation (AHA518A)

Don’t Make These Legal Blunders

Spending time and money on fair housing law training may seem like more than you can afford—but missteps in fair housing can create lawsuits that are far more costly. Unfortunately, there’s a lot of bad information out there about how to set sound anti-discrimination housing policy. You may be surprised that the way you’re dealing with residents and property management issues isn’t just wrong but could cost you dearly.

Don’t go it alone—get the cost effective training you need in this live webinar. Join multifamily housing expert Anne Sadovsky to get informed answers to frequently asked questions and learn from real-world case studies about challenging but common tenant situations that can turn into significant fair housing violations. Learn how the wrong words, jokes, behaviors, written and verbal policies, and other everyday occurrences can create serious problems for your properties and/or management agency.

After attending this audio event, you will equipped to prevent fair housing mistakes before they happen by understanding the everyday practices that can seriously backfire. (Hint: Do you know how to keep documents up to date? Set clear no-smoking (and other resident) policies? And address discrimination in your vendor agreements?)

Discover the most common reasons for fair housing lawsuits and U.S. Department of Housing and Urban Development (HUD) enforcement actions. (Another hint: Are you sure you’re handling requests for assistance animals properly?)

By the end of the session, you will have the tools and knowledge you need to dismantle discriminatory policies and prevent noncompliant staff behaviors —and institute the right practices to stay out of trouble with HUD.

Session Highlights

This program will teach you to:

• Avoid prolific fair-housing blunders (e.g., using untrained temps, neglecting to address discrimination in vendor agreements, etc.).
• Prevent mishandling of requests for assistance animals—a fair-housing hot topic!
• Properly address pool policies (e.g., swim attire) and practices for assigning handicap parking spaces.
• Give adequate information upfront (i.e., before lease signing) and not play favorites at renewal and rent increase time.
• Clearly set policies and address resident complaints on topics such as: smoking, cooking odors, and parking.
• Update documents and signage to prevent fair-housing problems.
• Train staff not to act overly familiar with residents (e.g., friendships, hugging, misunderstood compliments, etc.)
• Interpret the newest fair-housing rulings and debunk common misunderstandings.

Who Should Attend

• Property owners
• Property managers
• Area supervisors
• Leasing personnel
• Maintenance personnel
• Compliance officers