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Customer Service That Will Make Residents Want To Stay (AHAO30I)

Presented by: Elaine Simpson
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Wed, October 30, 2013
Event Description

Boost your affordable housing property’s ‘curb’ appeal

Register now for this 60-minute audio session in which our expert speaker, Elaine Simpson, will demonstrate what it takes to meets tenants’ varied needs (even on a tight budget!) so that you can retain residents and optimize your property’s income.

How much is poor customer service costing your affordable housing property each year? Replacing even one resident is probably more expensive than you realize. And given the current state of rents, you’re fighting an uphill battle to complete for residents with non-restricted market rate communities. But you can make a positive difference in your occupancy rates—and even secure higher rents—if you ramp up your customer relations skills.

This program will reveal how to:

  • make a positive impression every time you come in contact with a resident
  • provide needs-driven amenities
  • provide extra services with a little or no budget
  • communicate effectively with different generations and cultures
  • create your own personal curb appeal
  • build value and give residents a reason to stay

This presentation is appropriate for owners, asset managers, property managers, regional managers, site managers, maintenance supervisors, maintenance techs, and office staff.

After attending this audio event, you will understand what it truly costs to replace a resident—and be well equipped to provide the kind of service that attracts and retains residents. Each attendee will receive a catalog of 50 no-cost or low-cost customer service ideas to put into practice right away.

About Our Speaker(s)

Elaine Simpson | Housing Industry SpeakerElaine Simpson
Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpso... More info

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    Event Title: Customer Service That Will Make Residents Want To Stay
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