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The ABC's of Animals in Apartments (with D&E as a Bonus!) (AHA873R)

Presented by: Jo Becker
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
90 minutes
Event Description
See the sneak peek before you buy!

Dealing with residents' critters from accommodations to on-the-job safety. From accommodating assistance animals to proper etiquette and expectations -- there's more to animals in apartments than you knew!

A surprising 70% of renters in the United States have pets. Did you know that even in properties with a no-pet policy, disability-related animals must be Accommodated? Landlords and property owners must ensure compliance with federal law including under the Fair Housing Act and the Americans with Disabilities Act.

Have you or your staff been terrorized by a resident’s animal? Knowing animal Body language fundamentals can minimize mishaps and help maintain on-the-job safety while maximizing customer service and resident retention.

Get clear on animal Classifications once and for all! Is it a pet, service or assistance animal, or other? What are the implications of each?

What would happen to their animal if a resident had a medical emergency, or there was a fire, flood or other Disaster? Proactive messaging can build resident rapport and reduce logistical nightmares for you should the unthinkable occur.

What are the practical Expectations for disability-related animals and what is proper Etiquette around them?

This session with expert speaker Jo Becker will help you review your current assistance animal accommodation policies and practices in a new light. You will learn to approach residents’ dogs, cats and other animals with an eye to professionalism, customer service, resident retention and on-the-job safety. You will also gain a new appreciation for the types of animals you may encounter, as well as the ramifications of differing laws.

Session Highlights

  • Fundamental principles of disability-related accommodation under the federal Fair Housing Act
  • The origins of and differences between service and assistance animals, as well as other (often confusing and misused) critter classifications
  • Practical expectations for disability-related animals in housing
  • How proper etiquette around working animals can increase your professionalism and rates of customer satisfaction and resident retention
  • Tips for reading critter body language (as well as adjusting your own body language) to decrease the odds of attacks or other unfortunate encounters with residents’ animals, regardless of their classification
  • How to gain a uniquely compelling market advantage inspired by America’s love affair with animals that simultaneously helps reduce logistical nightmares for you should disaster strike at your property

Session Benefits

  • Dramatically expand your understanding of what there is to know about animals in your apartments
  • Ensure your compliance with federal law related to the accommodation of disability-related and service animals
  • Set practical expectations of assistance animals on your property
  • Appreciate the myriad critters you may come across
  • Maintain on-the-job safety regardless of critter classification
  • Portray professional, considerate conduct that maximizes positive perceptions among residents and the larger marketplace
  • Proactive disaster preparedness messaging focused on animals that builds an ethos of a partnership between you and residents,
  • How to demonstrate you care and alleviate logistical nightmares you may face in dealing with residents’ animals if disaster strikes

Who Should Attend

  • Leasing managers
  • On-site managers
  • Portfolio managers
  • Resident services coordinators (in affordable housing communities)
  • Maintenance and service technicians
  • Community concierges (in high-end housing communities)
  • Independent landlords or small operators
About Our Speaker(s)

Jo Becker
Jo Becker is a realtor-turned-fair housing advocate. She was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years where she has trained over 10,000 individuals, to consistently rave reviews. Her focus is on training housing providers including property managers, mai... More info

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    Event Title: The ABC's of Animals in Apartments (with D&E as a Bonus!)
    Presenter(s): Jo Becker

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