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Animal Accommodations & On-the-Job Safety for Maintenance Techs (AHA918C)

Presented by: Jo Becker
 
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Pre Recorded Webinar
90 minutes
  •  Wed, September 26, 2018
Event Description
See the sneak peek before you buy!
 

Learn How to Read Animal Body Language to Improve Safety and Resident Retention

Have you or your staff ever been terrorized by a resident’s pet while responding to a repair request in a housing unit? Consider yourself lucky if you haven’t, because almost 70% of renters in the United States have pets (mostly dogs and cats) – and there are over 1.5 million dog bites across the country annually. The majority of dog bites occur where the dogs reside, and over 16,000 are work related – something that should get the attention of maintenance crews and service techs everywhere. So whether it’s ordinary pets, service or assistance animals, maintaining on-the-job safety around residents’ animals is something you can’t afford to take lightly.

Knowing the fundamentals of animal body language will not only help you to minimize mishaps and maintain on-the-job safety, but also maximize customer service and resident retention. In this session, industry expert Jo Becker will show you how to achieve all these objectives – and more. Becker will walk you through the fundamentals of animal accommodations under the federal Fair Housing Act, and explain the difference between service and assistance animals. She will teach you how to read animal body language – including the key differences between predator and prey animals. She will also show you how to alter your own body language – such as by playing up or down predator and prey traits – to minimize the chances of attack.

After attending this session, you will be able to identify the key warning signs, alter your body language to deescalate or dominate a given situation, and confidently approach residents’ dogs, cats, and other critters. Plus, you’ll be able to enhance customer service by interacting more knowledgeably with residents and prospects accompanied by critters.

Session Highlights

Here’s a taste of what this webinar will cover:

  • Fundamental principles of disability-related accommodation under the federal Fair Housing Act
  • The origins of and differences between service and assistance animals, as well as other (often confusing and misused) critter classifications such as companion animals and emotional support animals
  • Practical expectations for disability-related animals in housing
  • How proper etiquette around working animals can increase your professionalism and rates of customer satisfaction and resident retention
  • Tips for reading animal body language (as well as adjusting your own body language) to decrease the odds of attacks or other unfortunate encounters with residents’ animals, regardless of their classification

Session Benefits

  • Learn what there is to know about animals in your apartments
  • Know about the different types of animals you may come across
  • Understand the legal distinctions between different kinds of animals  
  • Improve your knowledge of animal accommodations
  • Protect yourself from fair housing complaints
  • Maintain on-the-job safety regardless of animal classification
  • Maximize customer service and resident retention
  • Portray professional, considerate conduct that maximizes positive perceptions among residents and the larger marketplace

Who Should Attend

  • Leasing managers
  • On-site managers
  • Portfolio managers
  • Resident services coordinators (in affordable housing communities)
  • Maintenance and service technicians
  • Community concierges (in high-end housing communities)
  • Independent landlords or small operators
About Our Speaker(s)

Jo Becker
Jo Becker is a realtor-turned-fair housing advocate. She was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years where she has trained over 10,000 individuals, to consistently rave reviews. Her focus is on training housing providers including property managers, mai... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Animal Accommodations & On-the-Job Safety for Maintenance Techs
    Presenter(s): Jo Becker

 
 
 
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