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Who Can Verify Reasonable Accommodations? (AHAN18A)

Presented by: Jo Becker
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
90 minutes
Event Description
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Learn the Dos and Don’ts of Verifying Reasonable Accommodation Requests

The intent of the HUD, through the Fair Housing Act (FHA) and Americans with Disabilities Act (ADA), is pretty clear – fair housing for all, and no discrimination against anyone. But the application of these federal acts is plagued by ambiguity, apprehension, and abuse, especially when it comes to verifying reasonable accommodations involving service and assistance animals. An incorrect judgement on your part may cost you loss of revenue (tenants avoiding pet-fee by masquerading their pet as a service or assistance animal), whereas an inappropriate request for supporting documentation may attract a costly discrimination claim!

Join housing expert Jo Becker in this information-packed webinar, where she will walk you through the basics of accommodations under the FHA; clarify the important distinctions between service and assistance animals, along with other ubiquitous terms such as emotional support animal, and get you current with the trends in state legislation and HUD guidance as it relates specifically to the issue of verification. Becker will dive into the nuances of accommodating disability-related animals under the FHA and show you how it differs from the ADA. She will look at various state laws and proposed legislation attempting to limit the use of online verification vendors within their jurisdictions, and conclude by looking at how states’ attempts to limit the verifier’s role will likely stand up against the FHA's and HUD's guidance to date. 

After attending this webinar, you will be able to respond to online verifications more confidently; review your current animal accommodation policies and practices; base your policies and rules on practical expectations for disability-related aid animals; appreciate the differences (and legal distinction) between service animals, assistance animals, pets, and other critter classifications; weigh the importance of any state legislation in your area against the FHA; and increase professionalism, customer service, and compliance with the federal laws.

Session Highlights

This webinar will cover key issues, such as:

  • Animals as a disability-related accommodation:
    • Important differences between pets, service animals, and assistance animals
    • Emotional support animals, companion animals, etc.
  • What is a “service animal” under the Americans with Disabilities Act (ADA)?
  • What is an “assistance animal” as it relates to the Fair Housing Act (FHA)?
  • Who can verify a reasonable accommodation request?
  • What does the Dept. of Housing and Urban Development (HUD) have to say on the matter?
  • What impact do new state laws (that limit who can verify) have on longstanding federal laws?
  • A brief review of disability protections and the accommodation / verification process including fundamental principles of accommodation under the FHA
  • How these state laws relate to the FHA
  • Who can serve to verify a qualifying disability and the need for accommodation, including states' attempts to curb the proliferation of online verification

Who Should Attend

  • Leasing managers
  • On-site managers
  • Portfolio managers
  • Compliance officers
  • Resident services coordinators (in affordable housing communities)
  • Maintenance and service technicians
  • Community concierges (in high-end housing communities)
  • Independent landlords or small operators
  • Homeowners association and community managers
About Our Speaker(s)

Jo Becker
Jo Becker is a realtor-turned-fair housing advocate. She was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years where she has trained over 10,000 individuals, to consistently rave reviews. Her focus is on training housing providers including property managers, mai... More info

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    Event Title: Who Can Verify Reasonable Accommodations?
    Presenter(s): Jo Becker

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