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From Order Taker to Sales Maker - Transform Your Customer Service Center into a Gold Mine

Presented By : Kerry and Andy Elkind
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Wed, October 24, 2012
Event Description

Are you losing revenue because your service representatives think “sell” is a four-letter word?

If your customer service representatives are just taking orders, they're missing out on opportunities for cross-selling and up-selling. The good news? You may be sitting on a gold mine and not even know it! It's all about changing the way your reps think and feel about selling.

Join expert speakers Kerry and Andy Elkind as they teach you how to transform your service representatives into fearless sales makers. They'll guide you in helping your reps take a broader, more proactive approach to service so they can build customer loyalty, increase customer lifetime value and generate essential revenue.

In this highly interactive and informative 60-minute conference you'll:

  • Learn the 6 keys to sales success.
  • Refocus your reps from "selling" to "helping customer buy."
  • Create a virtuous cycle of confidence and sales fluency.
  • Use the Value-Edge™ to gain buy-in and commitment from your reps.
  • Turn any call into a sales opportunity by using the ESP™ approach.
  • Build a bridge from your current service process to an effective sales approach.
    And much more.

You'll take away the know-how you need to provide great customer service and to create a successful sales organization at the same time.

About Our Speaker(s)

Kerry and andy Elkind, Online Marketing Training ExpertKerry and Andy Elkind
Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success ... More info

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    Event Title: From Order Taker to Sales Maker - Transform Your Customer Service Center into a Gold Mine
    Presenter(s): Kerry and Andy Elkind Protection Status