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The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

Presented By : Edward Horrell
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Thu, May 24, 2007
Event Description

Re-energize your company's customer service — and inspire greater customer loyalty — using the power of kindness.

Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration — up and down the entire organization—that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty.

Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. You’ll learn what "kind" companies have in common — a widespread culture of dignity, respect, courtesy, and kindness — and how to replicate it at their own organization.

Join nationally respected author and seminar leader Edward Horrell as he reveals proven techniques for taking the critical step toward truly outstanding—and self-perpetuating—customer service.

Here's some of what you'll learn in this lively, eye-opening conference:

  • Are you setting your front-line staff up for a fall? The answer starts with preparation and lies with you!
  • Underpaid and overworked — Key techniques for getting your work weary employees to handle real-life encounters with real-life customers cheerfully and expertly.
  • If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers the same way. Learn to kill them with kindness and they’ll do the same!
  • How do L.L. Bean, FedEx, and other top companies maintain such high customer loyalty? Discover the hidden secrets that drive their exceptional, compassionate customer service and keep customers coming back.
  • Time for your wake up call! The Kindness Revolution will open yours eyes and change the way your company thinks about its employees.
  • And much more.

This is a prerecorded Event.

About Our Speaker(s)

Edward Horrell, Marketing Compliance ExpertEdward Horrell
For over twenty years, Edward Horrell has been captivating audiences across the country with his relaxed style of inspiration and motivation. From FedEx to Delta Airlines; from Cellular One to the United States Postal Service, Horrell has addressed over one thousand audiences of all types. A prolific writer, Horrell's ... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service
    Presenter(s): Edward Horrell

 
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