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Give Your Customers What They Really Want with the 7 Qualities of Customer Care

Presented By : Laurie Brown
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Fri, June 17, 2011
Event Description

To be truly successful you need to see your business through your customer's eyes. Do you know what they want and need to keep coming back to you time and again? Give them a reason to buy from you not just this time, but next time too. The key? Exceptional customer service.

Starting and maintaining any business is difficult, but that isn't all there is to success. You need to create a customer base full of consumers who want to keep on buying from you, time after time. You need to know the 7 qualities of customer care that will make your business into more than just a product or service.

Join Laurie Brown for this engaging 60-minute audioconference where you'll learn how to turn every customer into a customer for life. Find out how to turn your business into the customer-oriented company that keeps them coming back for more.

In this fun, informative session, you'll learn:

  • How to be accessible and available when your customers need you the most. 
  • The way to speak with customers so they feel you have their best interests at heart. 
  • How to say "yes" to customers without giving away the farm. Learn how to give them what they need without losing what you need. 
  • Techniques for adapting to your customers' changing needs -- find out what they need now and how to adjust to it. 
  • And more!


You're sure to walk away from this audioconference with the tools and information you need to set yourself apart from the competition!

About Our Speaker(s)

Laurie Brown, Communication ExpertLaurie Brown
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie’s interactive, fun approach to learning allows students to discover th... More info

 
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    Event Title: Give Your Customers What They Really Want with the 7 Qualities of Customer Care
    Presenter(s): Laurie Brown

 
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