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Guidance for the Corrective Action Process (MFG918A)

Presented by: Duke Okes, FASQ, CMQ/OE
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
60 minutes
Event Description
See the sneak peek before you buy!

Enhance the Effectiveness of Your Problem-Solving Processes through Proper Selection and/or Integration

8D, A3 and 5-Whys are widely promoted techniques for problem solving. However, there are distinct differences in their application. Understanding these and knowing how to select and/or integrate them will provide a more effective approach to problem solving. If your organization struggles with the use of a formal corrective action process, one of the reasons could be that the models/forms often do not provide sufficient detail. 

In this webinar, industry veteran Duke Okes will teach you how to decide which of the three approaches (viz. 8D, A3 and 5-Whys) is best suited to the type of problems and environment in your organization, and how to ensure that your team understands the proper use of each approach. Okes will focus on the use of the three problem solving techniques for quality management corrective action applications (e.g., ISO 9001 and its derivations) – such as customer complaints, nonconforming products/services, or audit findings. What makes the webinar special is that you can also apply this information for corrective actions related to other management system problems – such as environmental (ISO 14001), safety (ISO 45001), IT (ISO 20000), asset management (ISO 55001), etc.

Okes will walk you through the backgrounds, strengths, and weaknesses of each approach. He will teach you when and how to use the three different approaches. You will learn the purpose of each approach, the differences between them, as well as how to integrate them to achieve better results. Okes will show you how to match their use to the right type of problem, and provide examples of forms typically used for each approach – as well as the variations often applied (e.g., 8D vs. G8D, 5-whys vs. 3x5-whys), along with parallels to PDCA, six sigma and other problem solving models. He will also provide useful links to additional examples and support materials for you to check out later.

After attending this webinar, you will be able to effectively communicate the proper use of each of the three problem solving approaches, and achieve better corrective action responses.

Session Highlights

Here is a taste of what you will uncover in this instructive session:

  • Potential backgrounds of each of the three approaches
  • Strengths and weaknesses of each approach
  • Matching their use to the right type of problem
  • Example of forms typically used for each
  • Variations often applied to each (e.g., 8D vs. G8D, 5-whys vs. 3x5-whys)
  • Parallels to PDCA, six sigma and other problem solving models

Who Should Attend

  • Quality managers and staff
  • Systems managers and staff
  • Corrective action coordinators
  • Process owners
About Our Speaker(s)

Duke Okes | Root Cause Analysis SpeakerDuke Okes FASQ, CMQ/OE
Duke Okes has consulted with organizations for over 30 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is a graduate of a program for Organization and Human Resource Development and the International Pro... More info

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    Event Title: Guidance for the Corrective Action Process
    Presenter(s): Duke Okes, FASQ, CMQ/OE

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