Avoid the Most Common Sources of ISO 9001:2015 Nonconformances with the Process Approach (MFG319E)

Learn How to Prevent Nonconformance and Improve Bottom Line Performance

The best quality management systems consist of processes as opposed to isolated activities. This consideration ties in strongly with clause 4.4.1, one of the major nonconformance sources. If your organization has major nonconformances or systemic patterns of failure, you could be facing more than just barriers to ISO 9001:2015 certification or recertification.

Learn how to avoid the most common sources of ISO 9001:2015 nonconformances in this power-packed session by quality expert William Levinson. Levinson will focus heavily on the concept of a process including inputs, resources, handoffs and interactions, and outputs—as well as application of clauses 4.2 and 6.1 (in particular) to assessment of processes. He will explain how failure to apply the process approach is a likely root cause of many audit findings and process breakdowns. He will also show you how to organize a process document, and use the SIPOC model to identify interactions with and handoffs to and from other processes.

After attending this webinar, you will be better placed to develop, assess, and improve processes that will help avoid ISO 9001:2015 nonconformances, and more importantly, ensure that the quality management system serves your organization by improving quality and overall bottom line performance. You will be able to satisfy the auditor by showing that risk-based thinking, the needs and expectations of relevant interested parties, and the SIPOC model have all been applied at the process level.

Session Highlights

In this session, you will learn to:

• Recognize that failure to apply the process approach, including identification of suppliers, inputs, outputs, and customers as well as handoffs and interfaces with other processes, is a likely root cause of many audit findings and process breakdowns.
• Organize a process document to include context and scope of the process, risks and opportunities associated with the process, and needs and expectations of the process' relevant interested parties.
• Use the SIPOC model to clearly identify inputs from internal or external suppliers, as well as outputs to internal or external customers.
• Use the SIPOC model to identify interactions with and handoffs to and from other processes.

Who Should Attend

This program is designed to benefit all ISO 9001:2015 users, including but not limited to manufacturing and quality managers, engineers, and technicians.