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Reducing Human Error by Dealing with Root Causes (MFG261E)

Presented by: Duke Okes, FASQ, CMQ/OE
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60 minutes

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Reduce Human Error by Conducting an Efficient Root Cause Analysis

Although human error is all around us, in an organization it is usually not actually the root cause of problems. It is instead only one of multiple causes that must be dealt with. Unfortunately, organizations try to change human behavior rather than the system within which the individual is working, then are frustrated when problems recur. However, industries can significantly reduce the rate of human error by focusing on business process design while better considering human factors.

Human error should never be the stopping point when conducting a root cause analysis, but should instead simply be a point at which the problem is then redefined. This session with expert speaker Duke Okes will help you learn to look in more detail at the process being carried out and the interaction between the individual and other factors in their environment to yield vital information that can help identify the actual root cause. A key point is that it is much easier to change the design of a process than it is to change human behavior.

Session Highlights

  • Why human error is almost never the root cause
  • Typical system causes of human error
  • Human attributes that can cause errors
  • How to differentiate between system and individual causes
  • Taxonomies used by several industries to help identify causes of human error
  • Differences in approach for performance versus accident applications
  • How "Just Culture" can help prevent inappropriate responses to human errors

Who should attend?

  • Manufacturing Operations Manager
  • VP Process & Product Quality
  • Quality Assurance Manager/ Director
  • QA training manager
  • Director Engineering
  • Human Resources Director/ Coordinator
  • QA Engineer
  • Production Manager & Quality Assurance
  • Director Health & Insurance
  • EHS Manager
  • Testing Manager
  • General Manager
  • Sr. Manager Quality Management
  • OEM Planning Manager
  • Quality Auditor
  • Industrial Training Instructor
  • Administrative Director
About Our Speaker(s)

Duke Okes | Root Cause Analysis SpeakerDuke Okes FASQ, CMQ/OE
Duke Okes has consulted with organizations for over 30 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is a graduate of a program for Organization and Human Resource Development and the International Pro... More info

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    Event Title: Reducing Human Error by Dealing with Root Causes
    Presenter(s): Duke Okes, FASQ, CMQ/OE

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