Although human error is all around us, in an organization it is usually not actually the root cause of problems. It is instead only one of multiple causes that must be dealt with. Unfortunately, organizations try to change human behavior rather than the system within which the individual is working, then are frustrated when problems recur. However, industries can significantly reduce the rate of human error by focusing on business process design while better considering human factors.
Human error should never be the stopping point when conducting a root cause analysis, but should instead simply be a point at which the problem is then redefined. This session with expert speaker Duke Okes will help you learn to look in more detail at the process being carried out and the interaction between the individual and other factors in their environment to yield vital information that can help identify the actual root cause. A key point is that it is much easier to change the design of a process than it is to change human behavior.
Who should attend?
Duke Okes FASQ, CMQ/OE
Duke Okes (FASQ, CMQ/OE) has been in private practice for 29 years, helping organizations implement processes for better control and improvement of their operations. He has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services. He has c... More info