Responding to Conflict with Confidence, Credibility and Tact (HRM3402)

 

Know How to Prevent a Conflict from Escalating Using a Step By Step Process

Unfortunately, as humans we are imperfect communicators and that quality can also generate conflict.  Whether conflict is with another employee, vendor or even a customer, it can cause uncomfortable feelings and unforeseen problems if not addressed immediately and effectively. Regardless of your title or position in the business world, if you oversee a team of people or simply interact with others, you undoubtedly encounter inevitable workplace conflict.  It may include backstabbing, on-going disagreements and more. Conflict management involves developing confidence and competency.

Join Carol Hacker in this 60 minute audio session to learn the “how tos” for managing conflict and associated emotions.  A leader’s roadmap for handling conflict is the core of this conference. Carol offers practical solutions for addressing the day-to-day-conflicts that are inevitable in every organization.

The honeymoon is over.  New hires are settling in and conflict is brewing.  Or, your current staff is getting agitated because of changes they have been asked to make.  Conflict is the result of anxious employees.  You’re the manager or supervisor and it’s your job to handle challenging situations before they get out of control.  Learn the tips for how to deal with workplace conflict without causing defensiveness, bruising egos, and making matters worse with HR expert Carol Hacker.

Session Highlights

• Develop an effective conflict management strategy
• Keep communication lines open and elicit cooperation even in trying times
• Intervene in conflicts and do so with confidence and appropriateness
• Prevent a conflict from escalating using a step by step process
• Keep your cool under fire and help others do the same; it may feel good to lose your temper, but it often leads to even bigger problems

This audio conference is loaded with practical information on how to manage workplace conflict before it zaps your energy and willingness to take a stand.  Learn how to address the conflict that fuels more problems than you can imagine!  Walk away feeling confident that you can deal with even the most horrendous conflict situation!

Who should attend?

HR professionals at all levels
All others with responsibility for managing people