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How to Keep HR From Being the Employee Complaint Department (HRM864K)

Presented by: Natalie Ivey, MBA, SPHR, SHRM-SCP
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
90 minutes
Event Description
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1.5 PDC - AudioSolutionz is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM
1.5 Credits

Preventing Your HR Department From Getting Caught in the Crossfire of Manager-Employee Conflicts

HR always have to be caught in the crossfire when employees complain about matters and management asks them to handle all conflicts. Being more approachable and possessing good interpersonal skills, HR professionals are an easy target for employees to 'vent' out their feelings to them rather than going to have to deal with their managers. Firstly, it is easy to let HR decide and deal with the conflict and also, most supervisors would rather prefer a root canal than confronting employees to hold them accountable.

In this informative audio program by expert speaker Natalie Ivey, you will learn how spot the "Bermuda Triangle" of employee relations that involves both managers and employees. You'll know how to avoid getting lost in the middle of ''dysfunction junction'' with manager-employee conflicts, and how to establish clear boundaries in HR to stop handling issues that HR doesn't own.

Additionally, you will learn how to determine which kinds of employee complaints require HR's involvement to investigate—and which ones don't. You will get practical strategies to shield your human resource department from getting caught and lost in the crossfire of manager-employee conflicts.

Session Highlights:

  • How HR has evolved into the "Employee Relations Complaint Department" - and what to do to fix this perception?
  • Why employees and managers avoid dealing with conflict themselves — and run to HR?
  • The danger of ''enabling'' behavior and managing other people's conflicts.
  • The three words that help HR to decide which issues to deal with and investigate, and which issues to give back to managers.
  • How to coach employees on how to better handle their own conflicts
  • How to coach supervisors on how to better handle conflicts with employees
  • How to establish boundaries in HR and gain support for the boundaries

Who Should Attend

Senior HR Professionals, HR Managers & Directors, HR Personnel, Employee Relations Professionals

About Our Speaker(s)

Natalie Ivey | Professional Development Training SpeakerNatalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the United St... More info

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    Event Title: How to Keep HR From Being the Employee Complaint Department
    Presenter(s): Natalie Ivey, MBA, SPHR, SHRM-SCP

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