HR always have to be caught in the crossfire when employees complain about matters and management asks them to handle all conflicts. Being more approachable and possessing good interpersonal skills, HR professionals are an easy target for employees to 'vent' out their feelings to them rather than going to have to deal with their managers. Firstly, it is easy to let HR decide and deal with the conflict and also, most supervisors would rather prefer a root canal than confronting employees to hold them accountable.
In this informative audio program by expert speaker Natalie Ivey, you will learn how spot the "Bermuda Triangle" of employee relations that involves both managers and employees. You'll know how to avoid getting lost in the middle of ''dysfunction junction'' with manager-employee conflicts, and how to establish clear boundaries in HR to stop handling issues that HR doesn't own.
Additionally, you will learn how to determine which kinds of employee complaints require HR's involvement to investigate—and which ones don't. You will get practical strategies to shield your human resource department from getting caught and lost in the crossfire of manager-employee conflicts.
Who Should Attend
Senior HR Professionals, HR Managers & Directors, HR Personnel, Employee Relations Professionals
Natalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the U.S. and ... More info