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Tackle Workplace Conflict: Difficult People, Disagreements & Stressful Situations (HRM119E)

Presented by: Marcia Zidle
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
60 minutes
Event Description
1.0 HRCI Credit
1.0 PDC - AudioSolutionz is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM
1.0 CPE

Turn Negativity into Positivity for the Productivity of All

Conflict by itself is nei­ther good nor bad. It’s the way we handle conflict that produces con­structive—or destructive—results. That’s especially true in the workplace where office strife left untreated can result in lost productivity, wasted time, and diminished morale. The problem, of course, is that tackling conflict head on is difficult.

Join executive coach Marcia Zidle to learn how to confidently face workplace conflict, even among disparate teams, and bring challenging issues out into the open. When you arm yourself with the practical skills to confront discord, you greatly advance your leadership talents—and you’ll be less likely to back away from problems that deserve your attention.

This instructive session will equip you to turn disagreements into positive outcomes by honing your ability to: problem solve, communicate clearly, better understand others’ points of view, and think creatively. The good news is that, when channeled correctly, conflict can actually stimulate ideas, spark innovation, and encourage employees’ personal improvement.

Session Highlights

This program will teach you how to:

  • Identify the top 6 causes of workplace conflict
  • Understand the “iceberg concept” of conflict—what’s above and below the water line
  • Define 5 conflict management styles, and match each style to real-world situations
  • Recognize 3 types of “difficult” employees—and learn strategies to deal with them
  • Use the language of positive communication to reduce negative emotions

Who Should Attend

  • CEOs
  • COOs
  • Vice-presidents of human resources
  • Chief learning officers
  • Directors
  • Project managers
  • Operation managers and supervisors
  • Team leaders
  • Human resources professionals
  • New managers
About Our Speaker(s)

Marcia Zidle | Business Management Consultant SpeakerMarcia Zidle
Marcia Zidle is a board certified executive coach, business management consultant and keynote speaker, who helps entrepreneurial ventures; small to medium size enterprises and professional firms to leverage their leadership and human capital assets.  She has 25 years of management, business consulting and internationa... More info

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    Event Title: Tackle Workplace Conflict: Difficult People, Disagreements & Stressful Situations
    Presenter(s): Marcia Zidle

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