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Employee Relations Skill Builder: How to Handle Employee Complaints and Conduct Internal Investigations (HRM663H)

Presented by: Natalie Ivey, MBA, SPHR, SHRM-SCP
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
90 minutes
Event Description
See the sneak peek before you buy!
1.5 Credits

Learn How to Effectively Conduct Internal Investigations Without Stepping on Legal Landmines!

Let's face it: most HR professionals are dealing with a lot of employee complaints, almost every day.  Here is just a quick snapshot of the complaints that come to HR:

  • "He's harassing me..." 
  • "I'm working in a hostile work environment..." 
  • "She's a bully..."
  • "I'm not one of my boss's 'favorites', so I didn't get..."
  • "I didn't get the promotion because I'm..."
  • "He's just retaliating against me..." 
  • "That write-up I got was so not fair...the only reason I got written up was because..."

And on and on it goes! Today, HR has become the place where everyone wants to complain--and they do so frequently. That definitely is a problem on so many levels; however, the biggest problem is that most HR professionals have not had the proper training in how to conduct internal investigations. So, when an employee stomps into HR to complain--what are you supposed to do?

The "fly by the seat of one's pants" approach of just grabbing a notepad and then calling in one witness after the other is most definitely not the best option in every scenario. When the HR professional lacks knowledge in handling complaints and conduct internal investigations, the employer is at much greater risk for violating federal, state, and in some instances even local laws. The way to minimize those risks, and the costs associated with mishandling an employee's allegations, is in having a basic understanding of what an internal investigation is – and how to conduct one.

This crash course in internal investigations by expert speaker Natalie Ivey is a must-attend audio conference for HR professionals with the responsibility for handling employee relations' issues.

Session Highlights:

  • Identify the most common types of internal investigations
  • Ask the right questions to determine the "level of significance" in employee complaints and identify if an investigation is necessary
  • Understand the legal obligations that require employers to conduct internal investigations
  • Obtain and document a statement of complaint
  • Recognize why documentary and physical evidence is critical
  • Identify some very basic principles in preparing for and conducting witness interviews
  • Establish a chain of custody and a confidential document retention process
  • Analyze physical, documentary, and testimonial evidence to identify policies and/or laws that have been violated
  • Create a simple format for documenting investigative findings
  • Assess investigative findings to determine appropriate disciplinary action and terminations--to avoid stepping on legal land mines

Who should attend?

  • HR professionals
  • Managers,
  • Leaders and
  • Business owners
About Our Speaker(s)

Natalie Ivey | Professional Development Training SpeakerNatalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the United St... More info

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    Event Title: Employee Relations Skill Builder: How to Handle Employee Complaints and Conduct Internal Investigations
    Presenter(s): Natalie Ivey, MBA, SPHR, SHRM-SCP

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