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Employee Drama or Serious Complaint? Understanding When & How to Conduct Internal Investigations (HRM250A)

Presented By : Natalie Ivey , MBA, SPHR
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Webinar
60 minutes
  •  Tue, February 17, 2015
Event Description
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1.0 Credit

Handling Employee Issues the Wrong Way Can Create Serious Risks. Take the Right Approach

"Always remember...the best investigation is the one you don't need to conduct. -Natalie Ivey"

In today's environment, many HR professionals are responsible for handling 'Employee Relations' issues and responding to all sorts of employee complaints. And, as is seen commonly in professionals, a 'fly by the seat of one's pants' approach is usually taken when an employee stomps into HR with an 'issue'. Often, HR managers just grab a notepad and start scribbling down notes on a notepad.

Well, the 'fly by the seat of one's pants' approach to handling investigations can create serious risk for organizations. Employees' tongues start wagging over juicy workplace drama, witnesses are 'tainted' before being interviewed, complainants become victims of retaliation after talking with HR–and legal landmines are being stepped on at every turn! There seems to be imminent danger in every turn when employee issues are handled without the right approach.

In this information-packed session, expert speaker Natalie Ivey, MBA, SPHR will help you learn the critical action steps in how to handle complaint intake, how to determine if an investigation is even necessary--and the basic framework of what an investigation should look like--including essential steps in documentation to minimize organizational risk.

Training Objective:

  • Learn the basics of handling employee complaints - determine if the issue is drama or a debacle that needs investigating
  • Learn how to obtain a statement of complaint and what should go into it
  • Know about various legal obligations required by employers to conduct internal investigations
  • Learn the basics of gathering documentary and physical evidence prior to witness interviewing
  • Know the standard format which is prevalent for documenting investigative findings
  • Know the best practices to handle disciplinary action and terminations to avoid stepping on legal land mines

Who Should Attend

Senior HR Professionals, HR Managers & Directors, HR Personnel, Employee Relations Professionals

About Our Speaker(s)

Natalie Ivey, Hr Training Programs ExpertNatalie Ivey MBA, SPHR
Natalie Ivey, MBA, SPHR is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the U.S. and abroad. Sh... More info

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    Event Title: Employee Drama or Serious Complaint? Understanding When & How to Conduct Internal Investigations
    Presenter(s): Natalie Ivey , MBA, SPHR Protection Status