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Crash Course in HR Investigations: How to Handle Employee Complaints (HRM277L)

Presented by: Natalie Ivey, MBA, SPHR, SHRM-SCP
 
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Pre Recorded Webinar
90 minutes
  •  Tue, February 28, 2017
Event Description
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1.5 PDC - AudioSolutionz is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM
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A Crash Course on HR Investigations and How to Effectively Handle Employee Complaints

Human resources professionals deal with employee complaints almost every day—it’s an important part of the job. But do you know what to do when a complaint requires an investigation, or even how to identify what kinds of complaints should give rise to an investigation? If you don’t, you’re not alone—many HR professionals have not had the proper training in how to conduct investigations.

Just grabbing a notepad and calling in one witness after the other is most definitely not the best option. When HR is unsure about how to handle complaints and conduct investigations, the employer is at much greater risk for violating federal, state and in some instances even local laws. The way to minimize those risks, and the costs associated with mishandling an employee's allegations, is to ensure an organization’s HR staff has a basic understanding of when an investigation is needed and how to conduct one.

Join expert speaker Natalie Ivey in this presentation to get a better understanding of the HR investigation process. This session is a must-attend for HR professionals who are responsible for handling employee relations issues.

Session Highlights

  • Identify the most common types of internal investigations
  • How to ask questions and determine the “level of significance” of employee complaints in order to identify whether an investigation is necessary
  • How to obtain and document a statement of complaint
  • Understand the legal obligations that require employers to conduct internal investigations
  • Learn why documentary and physical evidence is critical
  • Basic principles in preparing for witness interviews
  • How to establish a chain of custody and a confidential document retention process
  • How to analyze physical, documentary and testimonial evidence to identify policies and/or laws that have been violated
  • Learn a simple format for documenting investigative findings
  • Best practices in handling disciplinary actions and terminations to avoid stepping on legal land mines

Who Should Attend

  • HR professionals and staff at all levels
  • HR managers and leaders
  • Business owners
About Our Speaker(s)

Natalie Ivey | Professional Development Training SpeakerNatalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the United St... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Crash Course in HR Investigations: How to Handle Employee Complaints
    Presenter(s): Natalie Ivey, MBA, SPHR, SHRM-SCP

 
 
 
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