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How to Stop Toxic Employees from Side-Tracking Your Company (HRM462D)

Presented by: Carol Hacker
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Webinar
60 minutes
  •  Wed, April 13, 2016
Event Description
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1.0 PDC - AudioSolutionz is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM
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Set the Standard for Positive Behavior and Work While Handling & Retaining Difficult Employees!

How many times did you have to work with a difficult employee? Have you ever thrown up your hands in frustration because of someone's negative attitude, back-stabbing, lack of attention to timeliness or detail, or disruptive behavior? Many of these frustrations are part of daily work life. However, your self-esteem and professional courage can help you confidently confront toxic employees.

We sometimes ignore little annoyances, but when they get more serious, it's time to address the problem. Work stress comes in all forms, from navigating office politics to meeting tight deadlines. But when you're managing difficult employees, your daily frustrations can drive you nuts! When it reaches a point where you are so stressed that you don't know what to do next, it's time to do something about it.

In this this no-holds-barred webinar, expert speaker Carol Hacker will talk about how to manage difficult employees and seize the opportunity to prevent them from becoming morale busters. Learn how to set the standards for positive behavior and work toward retaining the "challenging employees" who in the long run, are worth the effort. You'll get dozens of practical tips for addressing specific problems that you can put to use immediately!

Session Highlights:

  • Identify the common mistakes for dealing with toxic employees and learn how to deal with them.
  • Implement coping skills when you can no longer stand to be around toxic employees.
  • Use the "I'm in your court" approach when disciplining.
  • Recognize the toxic behavior or toxic work before it becomes a crisis and teach your managers how to do the same.
  • Get toxic employees to agree that there is a problem.
  • Master the goal of giving critical feedback without bruising egos and causing defensiveness.
  • Consider "behavior-blindness" and build a workplace culture of trust where no one loses face and the outcome is "win-win."
  • Be a coach, not a cop and take responsibility for how you are heard.
  • Build traction and use positive reinforcement before you tell someone what he or she did wrong.
  • Common mistakes in handling toxic employees.
  • Traditional approach of managing difficult employees.
  • How to recognize toxic behavior?
  • Critical feedback: What is its goal and how to master it
  • Ask yourself questions, use positive reinforcement and be a coach, not a cop to manage difficult employees

Who Should Attend

HR professionals from all organizations and levels as well as managers, supervisors, team leaders, and executives who have responsibility for overseeing a team of one or more people.

About Our Speaker(s)

Carol Hacker | Human Resources management  SpeakerCarol Hacker
Carol Hacker is the former director of human resources for the North American division of a European manufacturer, employee relations manager for the Miller Brewing Company, and County Office Director for the U.S. Department of Labor. Headquartered in Atlanta, Carol has been the president and CEO of Hacker & Associates... More info

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    Event Title: How to Stop Toxic Employees from Side-Tracking Your Company
    Presenter(s): Carol Hacker Protection Status