Providing feedback is one of the most important skills for leaders to possess. Yet, most leaders would rather have a root canal than sit down with an employee to address the issues. It’s downright uncomfortable, so many leaders simply “let things go” until performance or behavioral issues become intolerable. This is not good leadership behavior—and creates liability for the organization in not addressing employee issues early on.
Unfortunately, not everyone embraces feedback as being a gift - and sometimes just having the conversation can create conflict, defensiveness, and drama. And, for this reason, most supervisors procrastinate in having these critical conversations. However, the biggest reason employees get defensive is because of how poorly supervisors usually deliver the feedback message. Without the right approach or proper tone of voice, the conversation can easily turn ugly, with employees often getting defensive and emotional. This is particularly so for younger employees who are often uncomfortable with face-to-face interactions with supervisors.
In this informative program, seasoned HR consultant, Natalie Ivey, MBA, SPHR, will walk you through what you need to know to become a pro in delivering constructive feedback. Learn how to prepare for a feedback session, how to structure the conversation, and how to deliver feedback that will improve behavior and performance.
Who Should Attend
Natalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the U.S. and ... More info