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How to Hold People Accountable for Bad Behavior & Performance: Feedback & Documentation (HRM864G)

Presented by: Natalie Ivey, MBA, SPHR, SHRM-SCP
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Pre Recorded Webinar
90 minutes
Event Description
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1.5 PDC - AudioSolutionz is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM
1.5 Credits

How to Give Feedback That Improves Behavior and Performance

Providing feedback is one of the most important skills for leaders to possess.  Yet, most leaders would rather have a root canal than sit down with an employee to address the issues.  It’s downright uncomfortable, so many leaders simply “let things go” until performance or behavioral issues become intolerable. This is not good leadership behavior—and creates liability for the organization in not addressing employee issues early on. 

Unfortunately, not everyone embraces feedback as being a gift - and sometimes just having the conversation can create conflict, defensiveness, and drama. And, for this reason, most supervisors procrastinate in having these critical conversations.  However, the biggest reason employees get defensive is because of how poorly supervisors usually deliver the feedback message.  Without the right approach or proper tone of voice, the conversation can easily turn ugly, with employees often getting defensive and emotional.  This is particularly so for younger employees who are often uncomfortable with face-to-face interactions with supervisors.  

In this informative program, seasoned HR consultant, Natalie Ivey, MBA, SPHR, will walk you through what you need to know to become a pro in delivering constructive feedback.  Learn how to prepare for a feedback session, how to structure the conversation, and how to deliver feedback that will improve behavior and performance.

Session Highlights:

  • Understand what feedback is - and isn't
  • Recognize why supervisors procrastinate in giving feedback to employees
  • Set behavior and performance objectives to provide crystal clear expectations
  • Identify why others become defensive when their behavior or performance is discussed, particularly younger employees
  • Understand the difference between attitude, behavior, and performance feedback
  • Prepare for a feedback session to minimize defensiveness and gain cooperation
  • Structure the feedback conversation using the Feedback for Success model
  • Adjust the delivery of your message to gain commitment to improvements in behavior and performance

Who Should Attend

  • Senior HR Professionals
  • HR Managers & Directors
  • HR Personnel
  • Employee Relations Professionals
About Our Speaker(s)

Natalie Ivey | Professional Development Training SpeakerNatalie Ivey MBA, SPHR, SHRM-SCP
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of leadership and HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the United St... More info

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    Event Title: How to Hold People Accountable for Bad Behavior & Performance: Feedback & Documentation
    Presenter(s): Natalie Ivey, MBA, SPHR, SHRM-SCP

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