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From Service Manager to Sales Leader: Sell Your Management Staff on Making Sales Count

Presented By : Kerry and Andy Elkind
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Tue, July 24, 2012
Event Description

Increase your bottom line by transitioning from service to sales — without losing your best managers in the process!

When transitioning from service to sales, the greatest resistance you encounter may not be from your sales reps, but from your management team! Learn how to get your managers off the bench and into the game as effective leaders and coaches so your frontline reps get the support they need.

Join leadership and organization development consultant Andy Elkind as he tells you how to develop an energized and enthusiastic leadership team for improved sales results across the board.

In this eye-opening hour-long session, you'll learn:

  • How managers can build the sales skills they need to establish credibility with their representatives?
  • The critical differences between coaching and evaluating — and why they're so important in managing sales performance?
  • The 4 key sales leadership skills for building awareness and gaining buy-in.
  • How to develop and implement powerful change management strategies for leading agents through the 4 stages of the Transition Curve™.
  • 3 steps for dealing with resistance and changing your service organization's culture and mindset.
    And more!!!!!!

You'll gain an understanding of how to transform service managers to sales leaders, and make selling a way of life for your service team.

About Our Speaker(s)

Kerry and andy Elkind, Online Marketing Training ExpertKerry and Andy Elkind
Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success ... More info

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    Event Title: From Service Manager to Sales Leader: Sell Your Management Staff on Making Sales Count
    Presenter(s): Kerry and Andy Elkind Protection Status