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Tears and Temper: How to Handle Employee Frustration and Anger Constructively for a Thriving Workplace

Presented By : Noelle C. Nelson
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Tue, July 20, 2010
Event Description

Dealing with emotions in the workplace can get "messy" so managers and supervisors sometimes step around issues they should confront. But effective management of employee frustration, anger and upset is critical to employee commitment, motivation and productivity -- and to your company's overall health and profitability.

Join Dr. Noelle Nelson as she walks you through the way to effectively handle frustrated or upset employees, and what can happen if you don't. In this empowering 60-minute session, you'll learn:

  • A master technique for diffusing employee frustration and upset in the here and now, without aggravating the situation.
  • 6 primary sources of negative employee emotion and how to mitigate them.
  • 3 often ignored employee frustrations that could be costing your company big-time -- to the tune of $4 billion annually for businesses.
  • 4 common workplace tools to help you recognize specific employee fears, frustrations and stressors that can turn into emotional powder kegs
  • How to resolve interpersonal conflicts between 2 or more employees. 
  • 5 easy steps to develop and support positive employee emotions and reduce negative behavior.
  • And more …

You'll learn the techniques you need to settle difficult situations successfully, while avoiding further trouble and aggravation.

PLUS: Ask questions during our live, interactive Q&A session. It's like having your own office mediator right on site!

About Our Speaker(s)

Noelle C. Nelson, Employee Guidelines ExpertNoelle C. Nelson
Noelle C. Nelson, Ph.D. is an internationally respected psychologist, author and seminar leader. A business trial consultant for 20 years, Nelson works closely with attorneys, company management and corporate executives and has helped win more than $500 million for her plaintiff clients since 2000. Her defense clients ... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Tears and Temper: How to Handle Employee Frustration and Anger Constructively for a Thriving Workplace
    Presenter(s): Noelle C. Nelson

 
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