Higher education is undergoing significant change, as institutions reconsider strategies for improving student retention, persistence and completion, while coping with rapidly evolving expectations by federal and state legislators. The new and future criteria for Institutional funding focuses on student success and completion, resulting in student services professionals developing innovative strategies to provide needed support services to all students in many formats.
The digital age has created high expectations, and not just in millennial students, about how information is accessed, and how we connect and engage in every environment, including colleges. Technology has significantly influenced the way that students interact with their colleges. Globally colleges are now educating "digital natives" who turn first to the internet for information, services, resources and even peer communities.
Offering students the option of accessing information, personal records and college services online, on-demand, 24/7 is proving to be highly effective and even expected. Moreover, with most colleges adding online course offerings, they must provide comparable online students services to those they offer in-person on campus, to meet accreditation standards.
Online services not only provide support to students, they also assist faculty and staff. Providing information and support services online reduces repetitive inquiries, and prepares students for academic advising, orientation, registration and much more.
This webinar with expert speaker Denise Swett, EdD, will provide you with an overview of extensive online student services that can be integrated in your college's programs. Denise will review key strategies including prioritizing needs; project development; product evaluation and service implementation; effective collaboration with college technology departments; and planning a marketing strategy. You will gain insights on various formats and methods for providing online student support services and learn strategies for gaining college support and participation for adding technology tools.
This session will discuss how to develop a strategy to identify, evaluate and implement online student support services, why you must prioritize leveraging technology to deliver 24/7, on-demand support, what is involved in this undertaking, and the critical factors required for long-term success.
This training session will provide you with a toolkit for strategic planning and development, critical resources required for successful implementation and maintenance, standards for evaluation of commercial provider options, timeline templates and best practices. Also, support materials will be provided identifying quality commercial service providers.
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Who should attend
Denise Swett EdD
Dr. Denise Swett is the vice president of student services at Foothill College. She has worked as a higher education administrator since 1998, at the University of San Francisco, Chabot College and Cañada College. Denise has presented numerous trainings and workshops online and at conferences including the Ameri... More info