In today's exceedingly competitive business setting, you need to work even harder to keep hold of customers and win new ones—and that's where we come in. The "Ultimate Customer Service Suite: Tips & Tricks to Achieve Complete Customer Satisfaction" is a meticulously designed training package that will show your front-line staff how to drive sales through improved service experience.
A powerful set of 7 CDs, this package encompasses hands-on customer service tips, techniques and strategies from world-class experts who are renowned in their respective areas. These experts will divulge you how to make right first impression by avoiding common blunders that lead to lost customers.
With this information-packed suite, you will learn:
So, are you ready to take your customer service to the next level? Place your order now!
Kerry and Andy Elkind
Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success ... More info
Drew Stevens Ph.D.
Drew Stevens Ph.D. assists individuals to dramatically accelerate business growth. Drew has built four successful international businesses during difficult economic times. Drew has helped over 60,000 people sell over a billion dollars worth of products and sales. He is the author of six books including Split Second Sel... More info
JoAnna Brandi is a consultant, public speaker and the author of several books on customer loyalty, including: Winning at Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back, and Building Customer Loyalty — 21 Essential Elements in Action, along with a gift boo... More info
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie’s interactive, fun approach to learning allows students to discover th... More info