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Ultimate Customer Service Suite: Tips & Tricks to Achieve Complete Customer Satisfaction (PKGHRM330B)

(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Audio Conference
Event Description

Train your sales staff to deliver an exceptional customer experience that leaves your customers enthusiastic to return- with our comprehensive customer service training package!

In today's exceedingly competitive business setting, you need to work even harder to keep hold of customers and win new ones—and that's where we come in. The "Ultimate Customer Service Suite: Tips & Tricks to Achieve Complete Customer Satisfaction" is a meticulously designed training package that will show your front-line staff how to drive sales through improved service experience.


  1. Satisfaction Guaranteed: Why Great Customer Service is More Than Just a Phone Call
  2. From Order Taker to Sales Maker — Transform Your Customer Service Center into a Sales Gold Mine
  3. Connect with Generation Y — Deliver Savvy Customer Service in a Multigenerational World
  4. Must-Have Customer Service Skills that Make them Say 'Wow!'
  5. Romancing Your Customers: Strategies to Create Lasting 'Customer Love'
  6. Give Your Customers What They Really Want with the 7 Qualities of Customer Care
  7. Building a Bridge to Sales: Changing Culture & Mindset In Your Call Center

A powerful set of 7 CDs, this package encompasses hands-on customer service tips, techniques and strategies from world-class experts who are renowned in their respective areas. These experts will divulge you how to make right first impression by avoiding common blunders that lead to lost customers.

With this information-packed suite, you will learn:

  • To anticipate your customers' needs and learn to ask better questions
  • Six ways to sales success
  • Five laws of Millennial Management
  • Handle the most difficult and demanding customers
  • Cultivate relationships and use the skills of customer "romance"
  • Techniques for adapting to your customers' changing needs—find out what they need now and how to adjust to it
  • Transform your service managements into sales leaders
  • And much more!

So, are you ready to take your customer service to the next level? Place your order now!

About Our Speaker(s)

Kerry and andy Elkind, Online Marketing Training ExpertKerry and Andy Elkind
Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success ... More info


Drew Stevens, Employee Compliance ExpertDrew Stevens Ph.D.
Drew Stevens Ph.D. assists individuals to dramatically accelerate business growth. Drew has built four successful international businesses during difficult economic times. Drew has helped over 60,000 people sell over a billion dollars worth of products and sales. He is the author of six books including Split Second Sel... More info


Joanna Brandi, Employee Management ExpertJoAnna Brandi
JoAnna Brandi is a consultant, public speaker and the author of several books on customer loyalty, including: Winning at Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back, and Building Customer Loyalty — 21 Essential Elements in Action, along with a gift boo... More info


Laurie Brown, Communication ExpertLaurie Brown
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie’s interactive, fun approach to learning allows students to discover th... More info

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    Event Title: Ultimate Customer Service Suite: Tips & Tricks to Achieve Complete Customer Satisfaction
    Presenter(s): Kerry and Andy Elkind, Drew Stevens, Ph.D., JoAnna Brandi, Laurie Brown

Our Accreditation Partners Protection Status

Dear Valued Customers,

We regret to announce that ProEdTech LLC and all its affiliate brands will cease operations on April 1, 2019.

We are no longer able to fulfill online orders. We will fullfill all DVD and book orders already placed.

Customers of canceled webinars and subscription products may request a refund at (800) 223-8720 or You must do so by April 1, 2019.

Thank you for your business and loyalty over the years. We sincerely apologize for any inconvenience caused.

Best regards,
The ProEdTech Team