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Satisfaction Guaranteed: Why Great Customer Service is More Than Just a Phone Call

Presented by: Drew Stevens, Ph.D.
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Mon, July 19, 2010
Event Description

When customers don't get the service they want, they take their business somewhere else. Don't lose your customers to a poor customer experience.

The customer experience starts the second a consumer walks in your door or visits your website, but many businesses focus efforts on a single customer service interaction, rather than the whole consumer experience. Don't let customer satisfaction become a meaningless battle cry for the uninspired masses -- find out how you can keep more customers coming back again and again.

Join customer service expert Drew Stevens for this enlightening learning event and in just 60 minutes you'll learn to:

  • Identify and avoid common service blunders that lead to lost customers.
  • Anticipate your customers' needs and learn to ask better questions.
  • Know how to greet callers or visitors and find out why first impressions can make or break a deal.
  • Define how to communicate effectively with diverse cultures and ages.
  • Reduce stress and make each experience peaceful and satisfying
    And more!
About Our Speaker(s)

Drew Stevens, Employee Compliance ExpertDrew Stevens Ph.D.
Drew Stevens Ph.D. assists individuals to dramatically accelerate business growth. Drew has built four successful international businesses during difficult economic times. Drew has helped over 60,000 people sell over a billion dollars worth of products and sales. He is the author of six books including Split Second Sel... More info

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    Event Title: Satisfaction Guaranteed: Why Great Customer Service is More Than Just a Phone Call
    Presenter(s): Drew Stevens, Ph.D.

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