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Race Relations in the Workplace: Making the Most of Cultural Differences (CPG862R)

Presented by: Tom Esch
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
60 minutes
Event Description
See the sneak peek before you buy!

Learn How to Tactfully Handle Racial and Cultural Differences in the Workplace

Demographics are changing rapidly in the business world and race is part of those rapid changes.  Racial and cultural differences can positively or negatively impact communication and business results.

Some business analysts are uncomfortable knowing how to communicate effectively when race seems to be part of the dynamic. Racial bias, whether real or perceived can be a huge problem. The “Black Lives Matter” movement has generated some new intensity that is not simple to navigate interpersonally. Communication differences also offer a huge opportunity for building a strong work culture. Diversity, when done right, adds so much richness to a company’s culture and can enrich the financial bottom line.

Join this session by expert speaker Tom Esch and know how the recent social movements can affect the business environment and what steps can be taken to minimize it. Learn how to tactfully handle racial and cultural differences in the workplace.

Session Highlights:

  • How current social movements can impact the business environment and what to do to minimize that.
  • How communication expectations and messages can be different in various cultures.
  • Uncover and understand how to make the most of your privileges, whatever your title or ethnic or racial background.
  • New concepts, understanding and language that will provide more insights for you to effectively navigate this challenging terrain.
  • Understand the importance of interpersonal and cross cultural awareness.
  • Get a “How-To Respond Guide” to people involved in the Black Lives Matter movement.
  • Find a handy checklist of skills required to de-escalate anger and remain calm during tense encounters.
  • The value of emotional intelligence when work relationships are stressed.

Who Should Attend

  • Corporate leaders responsible for work culture and ethnicity
  • Customer facing professionals from Retail, Hospitality etc. companies
  • Training Professionals/Team Leaders
  • Customer Service Managers and Executives
  • Retail Managers and Supervisors
  • Retail Operation Managers
  • Business Analysts & Auditors
  • Board members
About Our Speaker(s)

Tom Esch | Conflict Resolution SpeakerTom Esch
Tom Esch has been involved in courageous conversations since 1969 when a whiffle ball game ended badly.  Since then he has become a specialist in challenging situations and has inspired more than 20,000 people around the world with his messages. He has lived extensively in East Africa and spent time living in Guatemal... More info

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    Event Title: Race Relations in the Workplace: Making the Most of Cultural Differences
    Presenter(s): Tom Esch

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