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Building Great "Rapport" with your Employees to Leverage Customer Advocacy (CPG851D)

Presented By : Jim Zalud
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Webinar
60 minutes
  •  Wed, August 26, 2015
Event Description
See the sneak peek before you buy!
1.0 Credit

Get Some Practical Tips & Techniques to Enhance Trust and Build Rapport With Your Employees

The "Boss"/Employee relationship development of the 20th Century is a thing of the past. No longer can one say "I'm the boss, and do what I say". Employees today must like, trust, and feel comfortable with their superiors before they buy in to the business model.

Attend this audio session with expert speaker, Jim Zalud as he equips you with a basic understanding of rapport building techniques that you can apply while dealing with your employees. It will address in-depth techniques required to establish and build rapport with employees in the 21st Century.

This 1-hour session will give you the techniques that have been proven to win the trust of employees of any culture. It will boost your confidence vision, and productivity to secure the "Trust" factor with your employees. The information provided in this webinar can be applied to any social situation or relationship.

You learn about things such as:

  • Instant Likeability
  • Interpreting body language gestures
  • Visual, verbal, vocal and physical expressions
  • Spacing and positioning
  • Breathing, touching and mirroring

Session Highlights

  • How to read the pupils of the eye?
  • What is the average "Blink Count" of every person?
  • What does a "genuine" smile look like?
  • How to read someone that is being deceptive?
  • Is there a better place to stand or sit, to secure rapport?
  • Where can you touch another individual?
  • How will you know if you are in rapport?

Who should attend?

  • President
  • Vice President
  • Manager
  • Supervisor
  • Team Leaders
About Our Speaker(s)

Jim Zalud, Human Resource Programs ExpertJim Zalud
Jim Zalud is a 30 year teacher of verbal, non-verbal, and body language skills. Jim has spoken to police departments, colleges, and corporations throughout the Midwest. He has completed Crisis Intervention Training, and is a member of the International Law Enforcement Educators and Trainers Association. Jim is currentl... More info

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    Event Title: Building Great "Rapport" with your Employees to Leverage Customer Advocacy
    Presenter(s): Jim Zalud Protection Status