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THE MILLENNIAL EMPLOYEE in RETAIL: How to Understand, Manage, and Gain Rapport with Generation Y (CPG862L)

Presented by: Jim Zalud
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Pre Recorded Webinar
60 minutes
Event Description
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Learn Great Strategies for Millennial Integration into the Retail Workforce

Nearly half of today’s workforce, both retail and commercial, were born after 1980.  They are called the Millennials, and they are the most unique employees any manager or supervisor has ever had to deal with. They are not your 20th Century human resources.

The millennial generally has a student loan debt, and resides at home, forsaking the American dream of the 20th Century. Plans for the house, spouse, and child have been temporarily put on hold. Also put on hold, is the career path that employees use to put in place when they started a new job. The great majority of millennials have a job life span of less than 3 years. Trust is not the word of this century, when more than half of them (Millennials) have their savings in CASH. 83% of them think “there is too much power concentrated in the hands of a few big companies. Only 19% of them believe “most people can be trusted.”

In a century where “velocity” is a way of life, where things are done in a “Nano”, and people challenge values that have stood for centuries—we need to stop and reconcile the past and present, in our everyday professional and personal lives. In time when our future leaders and workers crave innovation, nurturing, and a chance to make a difference, we in the current leadership must understand, manage differently, and build a strong rapport if our tomorrows are going to be better than today.

Join expert speaker Jim Zalud, as he takes you through various challenges that affect Millennials and get tips on how to engage with Gen Y. You will get great strategies for integrating Millennials into the retail workforce.

Session Highlights:

  • Discuss the current perception of employees born “Between” 1980-2000 (Millennials).
  • Identify the events that helped shape the current perception of Millennials.
  • Discuss the values that Millennials hold as paramount.
  • Discuss the differences between Millennials and previous generations.
  • Identify management techniques that will secure better results from Millennials.
  • Demonstrate the steps that will build a rapport with Millennials.

Learning Objectives:

  • How Millennials got to where they are today.
  • Know what Millennials trust, and don’t trust.
  • Learn what Millennials value most.
  • Learn why a Millennial is in conflict with religion.
  • Know how to get a Millennial’s attention.
  • Learn the proxemics that makes a productive workplace.
  • Learn what will secure rapport with a Millennial.

Who Should Attend

  • Management personnel from the CEO to the Supervisor.
  • If you are responsible for personnel under the age of 35.
  • If you are responsible for gaining rapport with employees under 35.
  • If you are responsible for gaining rapport with current customers under the age of 35.
  • If you are responsible for interviewing people under the age of 35.
  • If you aspire to a higher management position.
About Our Speaker(s)

Jim Zalud | Crisis Intervention Training SpeakerJim Zalud
Jim Zalud is a 30 year teacher of verbal, non-verbal, and body language skills. Jim has spoken to police departments, colleges, and corporations throughout the Midwest. He has completed Crisis Intervention Training, and is a member of the International Law Enforcement Educators and Trainers Association. Jim is currentl... More info

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    Event Title: THE MILLENNIAL EMPLOYEE in RETAIL: How to Understand, Manage, and Gain Rapport with Generation Y
    Presenter(s): Jim Zalud

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