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How to Manage Angry Customers or Employees Before They Explode! (CPG261G)

Presented by: Carol Fredrickson
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Webinar
60 minutes
Event Description
See the sneak peek before you buy!

Learn the Art of Managing Angry Customers & Employees

Experiencing conflict in a workplace environment is costly and very destructive. Less productivity, fear among co-workers, bullying and sometimes a deadly tragedy can occur. Any form of workplace violence, angry customers, and miserable employees or even annoyed strangers can seriously harm a company or organization's reputation. Even if the smallest conflict, violence or problem arises, the expectation is that you MUST know how to handle and solve the situation.

This session by our expert speaker Carol Fredrickson will reveal what approaches tend to escalate conflict and what to do differently.

Session Highlights:

  • Learn how some 'conflicts' can actually be an asset to your organizations goals
  • Develop a toolbox of strategies
  • Learn a variety of methods to calm irate customers and reduce stress
  • Participants will learn how to solve personality conflicts quickly
  • Learn what triggers your emotional responses
  • How to stay calm and appear confident under pressure
  • How to peacefully defuse volatile situations
  • How your responses impact the resolution at every step

Who should attend?

  • Senior and middle management responsible for daily interaction with supervisory staff
  • Supervisors and managers
  • Business Owners
  • HR Directors and other HR Professionals
  • Anyone involved in the development or implementation of a workplace violence prevention policy
About Our Speaker(s)

Carol Fredrickson | Workplace Violence SpeakerCarol Fredrickson
Carol Fredrickson is the CEO and co-founder of Violence Free. Clients rely on Carol skills, knowledge and expertise to prevent 6-7 figure lawsuits, and more importantly to avert violent workplace disasters and save lives. She is a recognized authority on workplace violence & conflict in the workplace. She has been prof... More info

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    Event Title: How to Manage Angry Customers or Employees Before They Explode!
    Presenter(s): Carol Fredrickson

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