Expectations Management for Design and Construction (CCL250C)

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Learn about Managing Expectations for Design and Construction and Achieving Internal Outcomes and Project Goals while Avoiding Scope Creep.

Whatever your role in the construction project delivery team, ensuring client satisfaction and intended outcomes are achieved is a tall order. Managing expectations of a project start well before the design and construction teams are selected. First, the owner must know what they want and communicate the intended outcome.

In order to do that, subject matter experts (SMEs) must be engaged to develop program requirements. Those program requirements are then translated into performance requirements for the design team, who produces drawings and specifications for a contractor. The contracting team must understand the documents as well as have a general understanding of the Owner's intended outcomes for the project.

This webinar by expert speaker Eileen Englert will give you all the information needed to manage expectations within a project for the owner, design and construction teams and ensure client satisfaction. Attendees will understand how to avoid scope creep and manage the project and understand how to achieve goals and intended outcomes.

Training Objective

This webinar will review:

• The basics of expectation management from the Owner, Design and Construction teams;
• Managing stakeholders and SME's through the project life cycle;
• How to management scope creep and internal agendas;
• Keeping the teams focused on the goals of the project;
• Documenting lessons learned for historical information.

This webinar will provide you with:

• Templates and advice for creating project charters to document intended outcomes
• Tips for dealing with intended outcomes vs. internal political issues
• Communication tools for lessons learned and project opportunities

Who should attend

• Public and private owners and owner's representatives
• Design professionals
• Purchasing and procurement professionals
• General Contractors and Subcontractors
• Anyone in the design and construction fields