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Turn Your Unhappy Customers into Cash Cows

Presented By : Laurie Brown
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Tue, June 14, 2011
Event Description

Ensure customer loyalty by providing quick and effective resolutions to their problems!

Instead of treating a mistake as a threat to your relationship with a customer, embrace that mistake as an opportunity. Providing prompt solutions to your customer's problems does wonders to increase customer loyalty. Strengthen your relationship with your customer by making them feel valued. We'll tell you what your customers really want and how to use this info to nurture lasting customer relationships!

Join Laurie Brown, international trainer and consultant, for this exciting and informative audio learning event where she'll teach you techniques for handling difficult customers and how to turn their problems into opportunities to strengthen your bond.

In just 60-minutes, you'll get an insight into:

  • What your customers really want — get an inside view of customers' expectations
  • How to listen patiently to come up with an effective solution.
  • The different types of problems that your customers might bring up, and how to deal with them.
  • Concrete steps to take for customer service recovery.
  • What to say and how to say it — tips to avoid offending your customers
  • And so much more!

You're sure to learn how to handle customer problems in an effective manner and turn their problems into the beginning of a long and profitable relationship.

About Our Speaker(s)

Laurie Brown, Communication ExpertLaurie Brown
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie’s interactive, fun approach to learning allows students to discover th... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Turn Your Unhappy Customers into Cash Cows
    Presenter(s): Laurie Brown

 
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