Instead of treating a mistake as a threat to your relationship with a customer, embrace that mistake as an opportunity. Providing prompt solutions to your customer's problems does wonders to increase customer loyalty. Strengthen your relationship with your customer by making them feel valued. We'll tell you what your customers really want and how to use this info to nurture lasting customer relationships!
Join Laurie Brown, international trainer and consultant, for this exciting and informative audio learning event where she'll teach you techniques for handling difficult customers and how to turn their problems into opportunities to strengthen your bond.
In just 60-minutes, you'll get an insight into:
You're sure to learn how to handle customer problems in an effective manner and turn their problems into the beginning of a long and profitable relationship.
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie’s interactive, fun approach to learning allows students to discover th... More info