My Shopping Cart
 
There are no items in your shopping cart.


Must-Have Customer Service Skills that Make them Say 'Wow!' (HRMN08H)

Presented By : Carol Reynolds
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Tue, July 9, 2013
Event Description

Get the customer service training you need to keep them coming back time and time again!

Customers are your company's most important asset, but to acquire and retain customers you need to win their hearts and minds with the right attitudes and skills. These aren't always instinctual but are developed over time with training and experience. Let Carol Reynolds teach you and your team the required attitudes and skills that'll make your customers go - WOW! Never lose a customer again!

Objective:

To provide you with ways to inspire and motivate your entire customer service team, and keep your customers delighted and loyal.

At the end of the conference you'll be able to:

  • Stay calm and positive after rude calls from customers
  • Turn people around faster
  • Keep your energy up even after hours of work
  • Plus, other customer service tips you can't afford to miss!

Conference Outline:

  • How to handle the most difficult and demanding customers
  • How to dramatically slash their turnaround times
  • How to handle every call or face-to-face customer interaction with complete professionalism
  • How to de-stress in 2 minutes
  • How to turn angry customers friendly again!

Methodology:

  • Audio presentation with related documentation
About Our Speaker(s)

Carol Reynolds, Leadership Programs ExpertCarol Reynolds
Carol Reynolds has a Masters Degree in Education and has spent over 20 years managing people. She has also enjoyed 17 years speaking internationally. Carol was on the air with 12 years of radio call-in "coaching" in her home town Las Vegas, Nevada. In her spare time she authored her book, "Journey to Lov... More info

 
Recommend this event to a colleague
  • Your Name:
  • Your E-mail:
  • Colleague's Name:
  • Colleague's E-mail:
  •  
    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Must-Have Customer Service Skills that Make them Say 'Wow!'
    Presenter(s): Carol Reynolds

 
DMCA.com Protection Status