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Get Out Of My Face! Smart Conflict Resolution for Difficult People

Presented by: Bruce Lee
(*) Single User Price. For multiple users please call 1-844-384-4744
Pre Recorded Audio Conference
60 minutes
Event Description

Conflict Resolution Techniques: Learn to deal with difficult people -- on and off the job!

We all have difficult people in our lives - professionally they are the clients or
people we work for; personally, they can be people we live with or gave birth to! Finding it difficult to deal with them? Put the conflict resolution techniques provided by our expert speaker Bruce Lee to immediate use to resolve difficult behaviors — in any situation. Now you can easily problem solve that difficult employee before he gets too hard to handle!


To provide you with clear, simple and effective techniques to reduce and eliminate the causes and effects of those very difficult people you face daily or from time to time — about their performance, behavior or personality.

At the end of the conference you'll be able to:

  • Handle a boss/supervisor who gets angry at almost anything
  • Get someone who won’t talk – to talk
  • Understand why people become difficult
  • Effectively calm people down and solve the root problem

Conference Outline:

  • Identify the real causes of difficult behavior & why it is so important to resolve it
  • Understand the surprising paradox of difficult people and learn the 5 choices you have in dealing with them
  • Learn the difference between chronic behavior and difficult people
  • Learn how to calm down angry and upset people to get the results you need
  • Get quick tips on how to handle a variety of stressed out people – bullies, insulters, know-it-alls, quiet people, negative people, whiners and manipulators.


Want more conflict resolution tactics? Get expert tips and suggestions from our speaker Bruce Lee during our interactive Q&A session and get answers to your questions live!


  • Audio presentation with related documentation
  • Live Q&A session with speaker
About Our Speaker(s)

Bruce Lee, Communication Programs ExpertBruce Lee
Bruce Lee is president of Encore Seven Inc., a training company he founded with his wife, Toni. His training objectives are to assist individuals and organizations to improve their leadership performance, increase market share, and enhance employee and customer satisfaction — creating a culture where customers an... More info

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    Event Title: Get Out Of My Face! Smart Conflict Resolution for Difficult People
    Presenter(s): Bruce Lee

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