Every human interaction has the potential for some form of conflict. Most differences of opinion, about 50%, are solved with easy give and take. Five percent of conversations never should take place because employees say things that obliterate relationships. The Easy and Effortless Difficult Conversation process focuses on the remaining 45% of conversations that are extremely difficult because of the emotions involved, the lack of maturity of the individuals, and/or the lack of conversation/conflict skill expertise.
Join leadership and team-building expert Karla Brandau for a scintillating audio conference, as she teaches you the subtle nuances of conversation and listening so that differences of opinions are handled as they arise, preventing disagreements from being swept under the rug or ignored.
With this riveting conference, you will learn how to:
Master these techniques and you will:
Sign up today and help team members learn to express their viewpoint in an assertive way and then open the door to a discussion of the other person's ideas. The goal is to respect differences of opinion and work for a win/win solution for both individuals.
Karla Brandau CSPPS
Karla Brandau is a leading authority on personal and team productivity in the workplace. She specializes in combining the power of time management with technology, especially using Microsoft Outlook as a tool to help individuals “get it all done” in less time. She is the CEO of Workplace Power Institute (ww... More info