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Easy and Effortless Difficult Conversations (HRMD201)

Presented by: Karla Brandau, CSPPS
Request Replay Date:
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Mon, February 3, 2014
Event Description

Learn the best ways to handle disagreements and differences of opinion through dialog and conversation, instead of anger, uncooperativeness, or clamming up!

Every human interaction has the potential for some form of conflict. Most differences of opinion, about 50%, are solved with easy give and take. Five percent of conversations never should take place because employees say things that obliterate relationships. The Easy and Effortless Difficult Conversation process focuses on the remaining 45% of conversations that are extremely difficult because of the emotions involved, the lack of maturity of the individuals, and/or the lack of conversation/conflict skill expertise.

Join leadership and team-building expert Karla Brandau for a scintillating audio conference, as she teaches you the subtle nuances of conversation and listening so that differences of opinions are handled as they arise, preventing disagreements from being swept under the rug or ignored.

With this riveting conference, you will learn how to:

  • Avoid conversation crashes
  • State your opinion so the other person will listen
  • Circumvent angering the other person
  • Listen to the other person's viewpoint
  • Use body language and vocal tone in a congruent manner
  • Use humor when appropriate
  • Support your position with facts
  • Work from neutral language
  • Replace negative words with positive words
  • Use to your advantage a mediator's viewpoint

Master these techniques and you will:

  • Have more power and influence than you ever dreamed.
  • Be able to impact the behavior of other people in a positive way.
  • Avoid crashes with other employees that destroy team work and productivity.
  • Restart conversations with colleagues and coworkers that ended badly.
  • Be able to sort out the contribution of each side in a misunderstanding.

Sign up today and help team members learn to express their viewpoint in an assertive way and then open the door to a discussion of the other person's ideas. The goal is to respect differences of opinion and work for a win/win solution for both individuals.

About Our Speaker(s)

Karla Brandau | Outlook Time Management Tips SpeakerKarla Brandau CSPPS
Karla Brandau is a leading authority on time management and team productivity in the workplace. She specializes in combining the power of time management with technology, especially using Microsoft Outlook as a tool to help individuals “get it all done” in less time. She is the CEO of Workplace Power Institute (www... More info

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    Event Title: Easy and Effortless Difficult Conversations
    Presenter(s): Karla Brandau, CSPPS

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