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Dealing With Difficult People in the Workplace (HRM308B)

Presented By : Bill Repp
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Mon, March 2, 2009
Event Description

Don't let difficult people make you frazzled and hassled! Learn to work with any personality type!

We all come into contact with difficult people — be they bosses, teammates, customers, neighbors or the check-out guy at the market. But, it can be tough to get our job done when they're standing in the way. Learn the secret to dealing with even the most challenging person and handling the conflict with ease and without starting a battle.

Join management and communication expert Bill Repp for this eye-opening and valuable audio learning event where you'll learn to identify, manage, communicate and support people who used to leave you tearing your hair out.

In just one hour you'll learn:

  • How to spot 4 common people behaviors so you can better understand them.
  • The 5 keys techniques you need to manage conflict easily without adding fuel to the fire.
  • The best way to deal with another person's anger and still get things done.
  • How to say "no" and still show support.
  • The way to handle the 10 most difficult people:
    Know-It-All
    Backstabber
    Agreeable Albert
    Stubborn Sam
    Fence-Rider
    Hothead
    Clam
    Clown
    Whiner
    Tough Guy
  • How to handle a difficult person, even if he is your boss.
    And more!

You'll discover how to get more accomplished by getting support from difficult people. You'll all enjoy your jobs more and feel less frustration which results in a better performance and less stress.

About Our Speaker(s)

Bill Repp
Bill Repp is president of Working Best, and has extensive experience in creating and delivering programs in leadership, management, marketing, communication, team building, and business writing. He is a seasoned manager with more than 20 years' experience supervising people For 11 years, Repp taught week-long managemen... More info

 
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    Subject: You might be interested in this event from AudioSolutionz
    Event Title: Dealing With Difficult People in the Workplace
    Presenter(s): Bill Repp

 
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