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Communication Tips for Administrative Professionals

Presented By : Kay Stephan
(*) Single User Price. For multiple users please call 1-800-223-8720
Pre Recorded Audio Conference
60 minutes
  •  Sun, June 17, 2012
Event Description

Are your messages saying what you mean? Make every communication effort more effective — we'll show you how!

Many office and business professionals cringe at the idea of writing any type of business correspondence. But there's no need to fear when you know how to avoid common communication pitfalls in nearly any type of business communiqué! Develop and improve your good writing habits and make sure your messages get your point across while saving time and effort.

Join communication specialist Kay Stephan for this refreshing and enlightening audioconference that will teach you how to craft successful communication efforts.

  • E-mail is a cold form of communication — learn how to "warm" it up.
  • Learn why shorter is usually better with nearly every type of communication.
  • Discover how to avoid negative words that can hinder relationship development.
  • Find out which forms of communication are best to use in different situations.
  • Learn why using the telephone and voicemail can enhance, rather than distract from, building client and peer rapport.
  • Meetings can showcase your communication skills — learn how to make the most of this venue.
  • And more!

You'll take away the skills you need to make your communications efficient and effective and learn to avoid the common mistakes that make your missives appear weak.

About Our Speaker(s)

Kay Stephan, Communication Training ExpertKay Stephan
Kay Stephan, a recognized advocate for office professionals, earned a Bachelor's Degree from Wittenberg University and a Master's Degree from the University of Akron. She has over 25 years of teaching office administration courses and coordinating the Office Administration Department. Over a hundred of her students rec... More info

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    Event Title: Communication Tips for Administrative Professionals
    Presenter(s): Kay Stephan Protection Status