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Using Mistake Proofing to Prevent and Detect Human Error in Production and Office Environments (CHM487R)

Presented by: Duke Okes, FASQ, CMQ/OE
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Pre Recorded Webinar
60 minutes
  •  Thu, April 19, 2018
Event Description
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Use Mistake Proofing to Detect Human Errors and Improve Current Processes

Human error is an inherent problem all organizations have to deal with, whether in a physical production environment or in office and administrative processes. Due to the usual low frequency of these issues it’s often difficult to justify a total redesign of the product or process that might eliminate it. Trying to “fix” human beings to reduce human error is very difficult, while mistake proofing options that compensate for human error causes can often be quite effective.

Mistake proofing is then an ideal approach for identifying ways of modifying current processes to reduce the opportunities for error, and/or to detect them prior to impact. While brainstorming potential mistake proofing methods can work, an approach based on an evaluation of categories from the literature on mistake proofing can provide a more scientific identification of best options.

Join this session with expert speaker Duke Okes, who will discuss the possible reasons that can lead to human error in production and office environments. Duke will share how causes of such mistakes can be detected, evaluated, and subsequently prevented from reoccurring. He will also cover the potential risks that are related to mistake proofing solutions, and how you can maintain solution effectiveness.

Session Highlights

  • Day-to-day examples of mistake proofing in our personal and work lives
  • Typical approaches for dealing with physical and cognitive errors
  • The complexity of two-party errors
  • Where mistake proofing techniques should be located
  • A sequence for identifying and evaluating possible solutions
  • Planning to maintain solution effectiveness
  • Potential risks related to mistake proofing solutions

Who Should Attend

  • Quality managers
  • Quality engineers
  • Safety coordinators
  • Process designers
  • Process owners
  • Team leaders or other personnel involved in dealing with causes of human error related to quality, safety, environmental or other process failures in production or office environments
About Our Speaker(s)

Duke Okes | Root Cause Analysis SpeakerDuke Okes FASQ, CMQ/OE
Duke Okes has consulted with organizations for over 30 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is a graduate of a program for Organization and Human Resource Development and the International Pro... More info

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    Event Title: Using Mistake Proofing to Prevent and Detect Human Error in Production and Office Environments
    Presenter(s): Duke Okes, FASQ, CMQ/OE

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