Workplace Conflict Is Necessary and Healthy—Even If We Hate It

Beware: Social Media Use Tied to Diminished Sociability

Workplace Conflict

The more social we are online, the less social we are in real life.

That maxim is especially true for millennials, but online use negatively effects Americans’ social interactions in every age group. And, of the many net results of reduced sociability, one of the most profound may be the damage to our conflict resolution skills.

Conflict is a fact of life—even in the workplace, says Joel Garfinkle, an executive coach who has written seven books and more than 300 articles on leadership, workplace issues, and career advancement. In a conference for AudioSolutionz, “Stop Avoiding Difficult Conservations: Practical Tactics for Crucial Communication,” Garfinkle instructs workers to use conflict as an opportunity to create a positive—not a negative—outcome.

Social Media Is Making Us less Social

There is not a lot of ambiguity in the science: Technology is very often a hindrance, not a help, to social interaction. Conversations conducted without a mobile phone were rated as much better than those conducted using them, a widely-circulated study by scholars at Virginia Tech found. “People who had conversations in the absence of mobile devices reported higher levels of empathetic concern.” the study’s authors wrote.

And it turns out the more social media people use, the less social they are. One study by LooseEnds, an app designed to get people back into real-world social settings, found that a person who uses three or more social media sites goes out with friends far less frequently than a person who uses just one social media site, the Mirror reported.

“It’s become too easy to catch up on all the surface gossip without even leaving your armchair,” LooseEnds creator, Daniel Lewis, told the Mirror.

While no one is arguing that using technology is inherently bad, it’s becoming clear we don’t always know how to use it wisely—or teach our children too. A CNN study found that “teens no longer see a distinction between their lives in the real world versus the online world. But they’ll still post online what they admit they’d never say in person.”

Conflict Is Necessary—Especially in the Workplace

But avoiding face-to-face conflict and difficult conversations is not healthy—certainly not for high-functioning communities and organizations. That’s why conflict resolution skills and the development of crucial communication tactics are critical in the workplace.

“Effectively managed work conflict has many positive results for your organization,” noted The Balance, a workplace-focused website. “When people can disagree with each other and lobby for different ideas, your organization is healthier.” The site offered several tips for encouraging meaningful workplace dialogues:

  • Thank people who stand up and state their positions.
  • Declare that opinions are sought but that they should be backed by facts and data.
  • Train employees to engage in healthy conflict and use problem-solving skills.
  • Look for signs that conflict may be getting out of hand.

Garfinkle says that simply avoiding conflict, confrontation, and controversy at work leads to misunderstandings and decreased productivity.

“As leaders, it is important to manage different types of conflict,” Garfinkle stresses. “Conflict happens in the workplace—even between people with strong working relationships.”

To join the conference or see a replay, order a DVD or transcript, or read more
Jeff Schmerker
About Jeff Schmerker
Jeff has extensive professional experience writing on a variety of topics, from pharmaceutical research to environmental history. He has published more than a half-dozen books, and he has worked as a newspaper reporter, magazine editor and restaurant reviewer. He lives in Missoula, Montana with his wife and son.